Official Announcement: Crossover Rewards with SPG and the Delta SkyMiles program

Discussion in 'Starwood | Preferred Guest' started by SPG Champion 2, Feb 7, 2013.  |  Print Topic

  1. SPG Champion 2

    SPG Champion 2 Official Representative

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    One year ago SPG announced new benefits to the program to provide richer rewards to our elite members. Well, the good news is we’re not done. Today we are excited to officially announce our exclusive new partnership with the Delta SkyMiles program that will bring even more rewards to our best members.

    Launching on March 1, 2013, Crossover Rewards™ is an industry-first benefit that gives SPG elite members and Delta Medallion members worldwide the ability to earn more rewards when they stay with Starwood and fly with Delta. Here are the highlights:

    When staying with Starwood:
    • Delta Medallion members will earn 1 mile for every dollar spent on eligible room revenue. This is in addition to the Starpoints you normally earn for your eligible stays.
    • Plus, Delta Diamond and Platinum Medallion members will earn additional stay benefits, such as free in-room internet, 4 pm late check-out, access to the priority elite check-in line, and more.

    When flying with Delta:
    • SPG Platinum and Gold elite members earn 1 Starpoint for every dollar spent on eligible Delta flights. This is in addition to the miles you would normally earn for your Delta flights.
    • Plus, SPG Platinum members enjoy elite benefits when traveling with Delta, such as priority check-in, Priority Boarding and first checked bag free.

    Why Delta? It’s simple. They are one of the world’s largest airlines, flying to over 310 destinations in 59 countries- which is a great fit for our road warrior SPG members.

    Members must register and link their SPG and Delta SkyMiles accounts to take advantage of Crossover Rewards. Any active SPG member may register and your Crossover Rewards benefits will kick-in as soon as you become SPG elite or Delta Medallion.

    SPG has an information page up now at spg.com/crossoverrewards which includes a full set of FAQ’s, and registration will start on March 1st. And as always, the Starwood Social Media Team is here to answer any questions you may have.

    Best regards,

    Christopher Carman
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
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  2. mattsteg
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    mattsteg Gold Member

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    Interesting program - glad to see the official details, and extra Starpoints and miles are always welcome!
     
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  3. sobore
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    sobore Gold Member

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    Starting March 1, 2013, if you are an active SPG® Member and have an active Delta SkyMiles® program account, you may register to participate in Crossover Rewards through spg.com/crossoverrewards or delta.com/crossoverrewards. Phone registrations will not be accepted.
     
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  4. SC Flier
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    SC Flier Gold Member

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  5. foxberg

    foxberg Gold Member

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    Yay!
     
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  6. edekba

    edekba Gold Member

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    guess I should sign up for a Delta account now =/
     
  7. akcae
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    akcae Silver Member

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    I don't like this part:

    (some emphasis mine)
    Let's take my upcoming trip to IST. My flights are:

    IAD-DTW - operated/marketed by DL
    DTW-AMS - operated/marketed by DL
    AMS-IST - operated by KLM, marketed by DL
    AMS-IST - operated by KLM, marketed by DL
    IST-IAD - operated by KLM, marketed by DL

    Based on my interpretation above, this "reservation" would not earn any Starpoints, since it includes flights that aren't BOTH marketed and operated by DL. This effectively excludes most international itineraries, especially those with onward connections.

    If true, that's rather disappointing.
     
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  8. SC Flier
    Original Member

    SC Flier Gold Member

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  9. Food Wine and Miles

    Food Wine and Miles Silver Member

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    Great news - especially if you're a big spender on either program!

    I tend to think that Starwood elites are getting a SLIGHTLY better enhancement than Delta Medallions - here's my take on the whole thing: new blog post

    What does everyone else think? Is this going to sway your travel patterns at all?
     
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  10. autolycus

    autolycus Gold Member

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    That would be a really significant limitation to the perks, if your interpretation is correct--and I think your interpretation is completely correct based on a literal reading of the terms. I hope they re-clarify the terms or implement it more generously in practice by separating out the DL and non-DL metal flights. It also potentially bodes very ill for the MQDs because I'm guessing the calculation of the MQDs and the SPG bonus will be one and the same.
     
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  11. Wandering Aramean
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    Wandering Aramean Gold Member

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    No partner flights on the PNR at all, it seems, for earning.

    ETA: I see everyone else already noticed this bit. :oops:
     
  12. Seacarl
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    Seacarl Gold Member

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    In this day and age of using partners to fill out the route network and reduce fifth freedom flying, like QF has done with SIN-LHR and DL is doing with NRT-ICN, this seems like a step in the wrong direction. I would imagine that DL will use the MQD calcuation for purposes of the Starpoints award.

    There is also a FAQ that is a bit unclear, but it appears that you have to be a DL Medallion to earn DL points at SPG properties, and you need to be SPG elite to earn Starpoints for DL tickets. I think that's how I read the FAQ. So if you are elite in only one program, you need to spend money at the other to get any benefit. You won't be getting extra Starpoints for flying DL if you have no SPG status, and you won't be getting extra Skymiles for staying at SPG if you have no DL status.
     
  13. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Yes, the official announcement post makes that pretty clear:

    • Delta Medallion members will earn 1 mile for every dollar spent on eligible room revenue. This is in addition to the Starpoints you normally earn for your eligible stays.
    • Plus, Delta Diamond and Platinum Medallion members will earn additional stay benefits, such as free in-room internet, 4 pm late check-out, access to the priority elite check-in line, and more.

    When flying with Delta:
    • SPG Platinum and Gold elite members earn 1 Starpoint for every dollar spent on eligible Delta flights. This is in addition to the miles you would normally earn for your Delta flights.
    • Plus, SPG Platinum members enjoy elite benefits when traveling with Delta, such as priority check-in, Priority Boarding and first checked bag free.


    Since I have (and won't) status with Delta, that means no new benefits when I stay with SPG.
     
  14. autolycus

    autolycus Gold Member

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    Another thought I had about this: It creates a highly random but potentially non-significant benefit to the Amex Platinum cards, even if you never stay at SPG hotels. Free SPG gold means you can earn extra points/miles on Delta flights. And because SPG points transfer so easily to DL and other airlines, you can effectively double-dip your Delta spending just by having the Amex Plat MR in your sock drawer. Someone with a Delta Amex and the Amex Platinum MR card could get effectively something on the order of 2-3 miles per dollar spent on Delta flights (2x for the Delta CC plus 1x base fare in convertable SPG points) in addition to the normal mile-based earning.
     
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  15. SPG Champion 2

    SPG Champion 2 Official Representative

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    Thanks for all of the comments about Crossover Rewards. Glad to see the excitement over this new partnership with Delta. We wanted to address questions regarding room upgrades for SPG Elite members. There are many new benefits with Crossover Rewards, but nothing has changed regarding upgrades for SPG Elite members.

    SPG Platinum members are prioritized for the best available room at check-in – including standard suites, when available. SPG Gold members will continue to be prioritized for enhanced rooms.

    Best regards,

    Christopher Carman
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
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  16. wombat18
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    wombat18 Silver Member

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    As you point out, both Starwood and Delta are worried about big spenders and not allowing them to drift. I think we're going to see more and more efforts towards 'stickiness', keeping your best customers with you and not letting them 'play the field' too much. I think the Platinum Amex card is a good example of this for keeping Delta flyers flying Delta - not only do they play well together (with transfer of miles, etc.) but also granting access to SkyClubs when flying DL. That's a benefit that can be enjoyed on many trips, and keeps flyers loyal to DL.

    With all the points available for credit cards, I suspect a lot of us are banking miles in just about every system, choosing which particular program to credit towards for a particular trip. Dare I say it, I think we'll see more efforts towards building and keeping loyalty. :eek:
     
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  17. RestlessLocationSyndrome
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    RestlessLocationSyndrome Silver Member

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    My fiance as a DL Diamond and > 100 nt SPG Plat will be pretty happy when I tell her about this.
     
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  18. MSPeconomist
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    MSPeconomist Gold Member

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    I wonder whether there would also be no earning if someone were to be rebooked onto another carrier, perhaps even a codeshare operated by a partner, afteer IROPs. It would be harsh if having DL do so would mean no points for the entire itinerary. Or will there be the analogue of original routing credit for such cases? Maybe requesting and obtaining ORC from DL for DL miles would also result in the Starpoints.
     
  19. ballardFlyer

    ballardFlyer Gold Member

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    When do these post. Nothing so far despite spending on both companies.
     
  20. SPG Champion
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    SPG Champion Official Representative

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    I found this in the FAQ:

    How soon are Starpoints I earn from an eligible Delta flight deposited into my SPG Member account?
    If you are registered for Crossover Rewards and are an SPG Platinum or Gold elite member, Starpoints that you earn for eligible Delta flights will post to your SPG Member account for each segment within 4 to 6 weeks after the segment of the eligible Delta flight is completed.

    How soon are Delta miles that I earn for an Eligible Stay at an SPG Participating Hotel deposited into my Delta SkyMiles program account?
    If you are registered for Crossover Rewards and are a Delta Medallion member, Delta miles will post to your SkyMiles account within 4 to 6 weeks after your Starpoints post to your account for such Eligible Stay.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
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  21. ballardFlyer

    ballardFlyer Gold Member

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    Thank you William! I guess it hasn't been 4 weeks yet despite lots of travel. Will keep my eye on them.
     
  22. Mike Reed

    Mike Reed Gold Member

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    This made it worth creating a SkyMiles account just to capture otherwise "lost" points. I still credit my DL travel to AS, though...
     
  23. ballardFlyer

    ballardFlyer Gold Member

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    Posted last Friday. Like a glove :)
     
  24. ballardFlyer

    ballardFlyer Gold Member

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    Good idea!
     
  25. RestlessLocationSyndrome
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    RestlessLocationSyndrome Silver Member

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    Got my additional Delta miles for staying at a Sheraton... glad it is working automatically.
     
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