Official announcement – See how our three loyalty programs will become one in August

Discussion in 'Marriott | Rewards' started by Marriott Concierge, Apr 16, 2018.

  1. Marriott Concierge
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    Marriott Concierge Official Representative

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    There certainly has been a lot of chatter recently surrounding program changes. We finally can share more information, and we’re so excited for you to be among the first to hear what we have planned! Here’s the news you’ve been so curious about:

    Starting this August, SPG®, Marriott Rewards® and The Ritz-Carlton Rewards® will become one program. Our names will stay the same until 2019, but we’ll consolidate everything else into one set of benefits to make things easier and provide more opportunities for you. More details can now be found at members.marriott.com, however here are some highlights starting in August:

    Earn and redeem across the full collection of 6,500 hotels/29 brands — more hotels where you want to go.

    • Starting in August, you’ll earn 10 points per US$1 spent on eligible hotel charges (5 points per eligible US$1 at Element, Residence Inn and TownePlace Suites hotels. 2.5 points per eligible US$1 at Marriott Executive Apartments). Elite members earn even more with their bonuses.
    • For SPG members, your Starpoints balance will be multiplied by 3 in a one-time conversion in August.
    • The new consolidated free night Award Chart offers 8 Categories with off-peak, standard and peak pricing. Category 8, off-peak and peak won’t roll out until early 2019. Hotels slated for Category 8 will be in Category 7 until that point, offering a 25,000 points per night savings!
    • Over the next few days we will be adding examples of where hotels will fall within the new free night Award Chart. We’ll be sure to post again when this is live. In the meantime, you’ll be pleased to know that our move to one Award Chart offers even more value for your points, with more hotels moving down in redemption rates than up.
    • For free flights, you’ll be able to transfer points to more than 40 airlines, including new options. The new ratio will be 3 points for one mile.
    • Plus, we’ll add 15,000 points for every 60,000 points you transfer to airline miles, providing you with a total of 25,000 miles in the airline program of your choice.


    Enjoy consistent Elite benefits and status recognition at all hotels across 29 brands.

    • The new Elite structure offers 5 Elite tiers and benefits.
    • Existing Elite members will continue to be Elite and will receive a new, but similar, tier level in August.
    • You could also receive a higher Elite tier — based on your combined Rewards and SPG nights stayed at any of our 29 brands going back to January 1, 2018.
    • The new Lifetime structure offers 3 tiers and benefits.
    • If you’ve previously achieved Lifetime Elite status in Rewards or SPG, you will have that Lifetime Elite status in the new program.
    • In addition, when you combine Rewards and SPG accounts, we will combine your lifetime activity across both toward Lifetime Elite status in August. And if you qualified for Elite status in both programs in the same year, it will count as 2 years toward Lifetime.

    Simplify your experience — one account, profile, login, points balance and Elite-night balances.

    • So, if you have a SPG account and a Rewards account, you can combine them in August to consolidate your points, Elite nights and profile into one.

    Seamlessly access everything through our websites and apps, and when you call Member Support.

    • For the first time you’ll be able to see your full account details and search for and book hotels across all 6,500 hotels whether you are using the SPG app or marriott.com.

    Be sure to check out members.marriott.com to learn even more about what’s coming in August. There’s a lot more information there, including FAQs. As we lead up to August, we’ll continue to update the site. In the meantime, please feel free to comment here with questions and suggestions and we’ll do our best to answer all of them.

    Best regards,

    Marriott Concierge
     
    Last edited: Apr 16, 2018
    Kalboz and satman40 like this.
  2. slalom

    slalom Silver Member

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    Just wondering...I've always divided up my hotel stays to maintain top tier status in both Marriott Rewards and SPG. Would there be any benefit to doing this in 2018?

    Also....any idea what will happen to SPG branded Amex cards?
     
    satman40 likes this.
  3. satman40

    satman40 Gold Member

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    The SPG Business Card gave you access to the Lounge, and 35k gave you Gold on the personal,

    Have not received any notices yet, from Amex.
     
  4. SPG Champion
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    SPG Champion Official Representative

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    Please visit members.marriott.com and read the sections dedicated to these topics. Then let us know if you have any additional questions.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts LLC

    spgchampion@starwoodhotels.com
     
  5. Counsellor
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    Counsellor Gold Member

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    1. Will Marriott still offer the travel packages (hotel + miles) after the merger?

    2. If not, will you honor packages redeemed before 1 August? For how long (used to be they were good for a year, and could be extended an additional year)?
     
  6. slalom

    slalom Silver Member

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    To save others the trip to surf through at members.marriott.com:

    1. Status will be based on combined number of nights in 2018 with top tier status achieved at 100 nights regardless of brand, and
    2. No change at the moment to SPG branded Amex
     
  7. avflyer
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    avflyer Silver Member

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    I noted in another post the OP stated that there would be a $20K minimum spend for Ambassador status. Not seeing that here. Is anyone else?
     
  8. Marriott Concierge
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    Marriott Concierge Official Representative

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    It is noted at members.marriott.com.

    What is ambassador service and how will I know if I’ve reached the $20,000 threshold to qualify?

    Members who achieve the criteria set for ambassador service (100 nights and US$20,000 in qualifying revenue every calendar year) are matched with a personal ambassador. This ambassador serves as a single point of contact for all the member’s needs. The personal ambassador can help arrange anything—transportation, sightseeing, restaurant reservations, spa treatments—or help with membership questions. Our ambassadors will do their best to get to know their assigned members to understand what means the most to them when traveling, to anticipate their needs and to ensure our hotels are prepared for their arrival. Beginning in August, once you’ve stayed 50 nights at our hotels, your year-to-date spending will appear in your online account so you can easily track your progress toward an ambassador. We will honor ambassador service for members that stay 100 nights at SPG hotels in 2018.

    I hope this helps.

    Marriott Concierge
     
  9. KENNECTED
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    KENNECTED Silver Member

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    I take it that earning via "stays" has now gone away? ‍♂️
     
  10. Marriott Concierge
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    Marriott Concierge Official Representative

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    Marriott Rewards never used stays as a criteria to earn status and neither will the new combined program. However, as an SPG member, you can still qualify via the existing criteria through December 31, 2018.

    Best regards,

    Marriott Concierge
     
  11. KENNECTED
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    KENNECTED Silver Member

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    Thanks! Well I guess after 2020 I'll be a Gold member. :mad:
     
  12. satman40

    satman40 Gold Member

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    Official, business card holders will no longer have lounge privileges, saved us many times if we did not rate the upgrade.

    Still a free night for a card fee, $95.00,@ limited hotels.

    Back to 1 SPG Card is my thoughts...we’ll wait for an AF offer..
     
  13. livetotravel

    livetotravel Silver Member

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    Has anyone done the math to figure out if it's better to stay in Marriott or Starwood properties now before the merge? All things being equal, is the 3x multiplier at conversion a positive or a negative?
     
  14. Counsellor
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    Counsellor Gold Member

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    In my opinion, it's pretty much a wash.

    For one thing, they've already been allowing conversion back and forth at that rate for about a year. The rate seems reasonable -- I've always considered Marriott points to be worth about a cent apiece on redemptions if you're careful what you redeem for, while I try to get at least 3 cents of value on redemptions of Starpoints (and usually succeed).

    There are two peculiarities that might be considerations on where you stay and how you pay between now and the merger:

    1. Right now if you charge a Starwood or Marriott stay to your SPG AMEX you get two Starpoints per dollar charged, while if you charge the stay to the Marriott Rewards VISA, you get five MR points. The two Starpoints convert to six MR points, so it pays to charge to your SPG AMEX instead. (And if you charge non-Marriott/Starwood purchases to the SPG AMEX you get one Starpoint per dollar, as contrasted to charging it to the Marriott VISA where you get only a single MR point, so until the merger I'm doing my "regular" charges on the SPG AMEX.)

    2. Marriott offers a "travel package" that essentially allows you buy 7 nights at a Marriott property and to convert a given number of MR points to airline miles on an incredibly generous 1-to-1 basis. Right now that's only good if you're staying at a Marriott property, not at a Starwood property. Starwood currently offers no such program; the best you can do is to convert Starpoints to miles at a 1.25 miles per Starpoint rate (and remember that the Starpoint is worth 3 MR points, so it's costing you the equivalent of 2.4 MR points for each airline mile). However, Starwood has said that they will offer some sort of travel package after the merger (but we don't know the details yet).
     
    Last edited: Apr 22, 2018
  15. Marriott Concierge
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    Lifetime and Elite Status Updates

    Since our announcement last month, we’ve been listening to member feedback and have a few updates and clarifications to share.

    LIFETIME

    Based on member response, we’re adding more flexibility for Lifetime Platinum Premier qualification. Now, SPG and Rewards members who achieve 750 nights and 10 years of Platinum status by December 31, 2018 will be grandfathered into that Lifetime tier, which starting in 2019 will no longer be available to earn. Rewards members can also qualify under the current criteria (750 nights + 2M points) through year end.

    As we shared previously, members can also qualify for all other Lifetime tiers through both the new criteria on an ongoing basis and under the current criteria through December 31, 2018. And remember, we’ll combine lifetime activity across both Rewards and SPG toward qualification when members combine accounts in August.

    AUGUST ELITE STATUS

    We’ve also received some questions regarding status in the new program for members who status matched to receive elite in both SPG and Rewards. In August, nights earned (vs. linked status) will determine Elite status in the new program. For example, a SPG Gold member (10 stays/25 nights) who status matched to Rewards Gold Elite (50 nights) will be mapped to Gold Elite (25 nights) in the new program, whereas a Rewards Gold Elite (50 nights) will be mapped to Platinum Elite (50 nights).

    The below FAQs hopefully provide even more detail, and have now been added to members.marriott.com. Please be sure to let us know what other questions we can help answer.

    Additional FAQs

    Can I earn Lifetime status under the legacy requirements (active prior to August 2018) for Lifetime Elite status in Marriott Rewards, Ritz-Carlton Rewards or SPG? If so, when will I be notified of my Lifetime Elite status?

    Yes, in addition to earning based on the new criteria, members can earn Lifetime Elite Status under the legacy requirements through the end of 2018. If Lifetime status is achieved by legacy requirements, between August and December 31, 2018 you will receive notice of your updated Lifetime Elite status in January 2019. If Lifetime status is achieved based on the new criteria, you will be notified both in August 2018 as well as any time it is achieved through the end of the year.

    Example: An SPG member has 300 Lifetime nights, 4 years of Gold Elite Status, and 1 year of Platinum Elite Status after August, 2018. Under the SPG legacy Lifetime requirements, this member would earn Lifetime Gold Elite status which would reflect in their account January 2019.

    If I will not be grandfathered into Lifetime Platinum Premier Elite, will I have the ability to earn into this level in 2018?

    Yes, members can earn Lifetime Platinum Premier Elite in 2018 if they achieve 750 Lifetime nights and 10 years at Platinum Elite status. This requirement is only for 2018 and will not be continued in future years. Members will receive notice of this Lifetime achievement in January 2019.

    How are years at tenure calculated for Legacy MR and RCR members?

    We are keeping members “whole” in the applicable night tier in which they earned their Elite status.

    Example: If a member has 4 years of Elite status at the 50 night level (Gold Elite status) they will be counted in August and beyond as 4 years at the new 50 night level (Platinum Elite status). Only the names of the levels are changing. How we account for tenure is not changing.

    I already linked my SPG and Rewards accounts. What will happen to my matched elite status in August?

    The current status matching opportunity is tier for tier (e.g. Gold gets Gold, Platinum gets Platinum), even though the qualification requirements and benefits between SPG and Rewards are quite different. Given this, the following Elite status mapping will occur in August (unless a member has also qualified by nights for higher status):

    SPG Members

    · SPG Gold (10 stays/25 nights) is status matched to Rewards Gold Elite (50 nights) and in August will be Gold Elite (25 nights)

    · SPG Platinum (25 stays/50 nights) is status matched to Rewards Platinum Elite (75 nights) and in August will be Platinum Elite (50 nights)

    Rewards Members

    · Rewards Gold Elite (50 nights) is status matched to SPG Gold (10 stays/25 nights) and in August will be Platinum Elite (50 nights)

    · Rewards Platinum Elite (75 nights) is status matched to SPG Platinum (25 stays/50 nights) and in August will be Platinum Premier Elite (75 nights)

    Best regards,

    Marriott Concierge
     
  16. marksfisher

    marksfisher New Member

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  17. marksfisher

    marksfisher New Member

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    Thank you for this Forum. I can't get an answer from MRewards (Platinum) help desk to this specific question. It has been danced around in the answers I see here in this thread but here is my question:

    I am 17 nights away from my 500 lifetime nights with MR ( I also have over 5 million lifetime MR points). I also have 25 SPG nights. (together I will be over my 500 night required stays).

    When the programs merge in August....date never specified..., will my points be merged and THEN ..... since I have until Dec 31 2018 to obtain "current program" Gold Lifetime, will I be granted my current Gold Lifetime and THEN be upgraded under the "NEW" program to the NEW Lifetime Platinum status? If so, I will NOT have to stay 17 more nights before Aug to obtain my Gold LIfetime....

    Thank you very much.....//Mark//
     
    Last edited: May 19, 2018
  18. marksfisher

    marksfisher New Member

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    I am 17 nights away from my 500 lifetime nights with MR ( I also have over 5 million lifetime MR points). I also have 25 SPG nights. (together I will be over my 500 night required stays).

    When the programs merge in August, will my points be merged and THEN ..... since I have until Dec 31 2018 to obtain "current program" Gold Lifetime, will I be granted my Legacy Gold Lifetime and THEN automatically be upgraded under the "NEW" program to the NEW Lifetime Platinum status? If so, I will NOT have to stay 17 more nights before Aug to obtain my Gold Lifetime....

    Thank you very much.....//Mark//
     
  19. slalom

    slalom Silver Member

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    I read somewhere that the revenue threshold for Platinum Premier Elite with Ambassador won't be fully implemented until next year.

    Is this the case? Will ambassador service accrue to members who achieve 100 nights this year but don't reach $20,000 in spend?
     
  20. Marriott Concierge
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    Marriott Concierge Official Representative

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    Any members that stay 100 nights at legacy SPG brands or 100 nights plus have $20,000 USD in eligible spend, across all 29 brands by year-end 2018, will retain their Ambassador for all of 2019.

    Best regards,

    Marriott Concierge
     
  21. slalom

    slalom Silver Member

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    Thanks....what if a member stays 100 nights in total - 60 of which are SPG Legacy Brands? Does that qualify for Ambassador?
     
  22. Marriott Concierge
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    Yes, if you choose to combine your SPG and Marriott Rewards accounts after August 18th. However, since that will be requiring nights from among all 29 brands in order to qualify, you will have to meet the $20,000 USD eligible spend requirement as well.

    Best regards,

    Marriott Concierge
     
  23. slalom

    slalom Silver Member

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    Got it...so the only way around the minimum spend is if all 100 nights are at SPG legacy brands
     

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