Official announcement – See how our three loyalty programs will become one in August

Discussion in 'Starwood | Preferred Guest' started by SPG Champion, Apr 16, 2018.

  1. SPG Champion
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    SPG Champion Official Representative

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    There certainly has been a lot of chatter recently surrounding program changes. We finally can share more information, and we’re so excited for you to be among the first to hear what we have planned! Here’s the news you’ve been so curious about:

    Starting this August, SPG®, Marriott Rewards® and The Ritz-Carlton Rewards® will become one program. Our names will stay the same until 2019, but we’ll consolidate everything else into one set of benefits to make things easier and provide more opportunities for you. More details can now be found at members.marriott.com, however here are some highlights starting in August:

    Earn and redeem across the full collection of 6,500 hotels/29 brands — more hotels where you want to go.

    • Starting in August, you’ll earn 10 points per US$1 spent on eligible hotel charges (5 points per eligible US$1 at Element, Residence Inn and TownePlace Suites hotels. 2.5 points per eligible US$1 at Marriott Executive Apartments). Elite members earn even more with their bonuses.
    • For SPG members, your Starpoints balance will be multiplied by 3 in a one-time conversion in August.
    • The new consolidated free night Award Chart offers 8 Categories with off-peak, standard and peak pricing. Category 8, off-peak and peak won’t roll out until early 2019. Hotels slated for Category 8 will be in Category 7 until that point, offering a 25,000 points per night savings!
    • Over the next few days we will be adding examples of where hotels will fall within the new free night Award Chart. We’ll be sure to post again when this is live. In the meantime, you’ll be pleased to know that our move to one Award Chart offers even more value for your points, with more hotels moving down in redemption rates than up.
    • For free flights, you’ll be able to transfer points to more than 40 airlines, including new options. The new ratio will be 3 points for one mile.
    • Plus, we’ll add 15,000 points for every 60,000 points you transfer to airline miles, providing you with a total of 25,000 miles in the airline program of your choice.

    Enjoy consistent Elite benefits and status recognition at all hotels across 29 brands.

    • The new Elite structure offers 5 Elite tiers and benefits.
    • Existing Elite members will continue to be Elite and will receive a new, but similar, tier level in August. You could also receive a higher Elite tier — based on your combined Rewards and SPG nights stayed at any of our 29 brands going back to January 1, 2018.
    • The new Lifetime structure offers 3 tiers and benefits.
    • If you’ve previously achieved Lifetime Elite status in Rewards or SPG, you will have that Lifetime Elite status in the new program. In addition, when you combine Rewards and SPG accounts, we will combine your lifetime activity across both toward Lifetime Elite status in August. And if you qualified for Elite status in both programs in the same year, it will count as 2 years toward Lifetime.

    Simplify your experience — one account, profile, login, points balance and Elite-night balances.

    • So, if you have a SPG account and a Rewards account, you can combine them in August to consolidate your points, Elite nights and profile into one.

    Seamlessly access everything through our websites and apps, and when you call Member Support.

    • For the first time you’ll be able to see your full account details and search for and book hotels across all 6,500 hotels whether you are using the SPG app or marriott.com.

    Be sure to check out members.marriott.com to learn even more about what’s coming in August. There’s a lot more information there, including FAQs. As we lead up to August, we’ll continue to update the site. In the meantime, please feel free to comment here with questions and suggestions and we’ll do our best to answer all of them.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts LLC

    spgchampion@starwoodhotels.com
     
  2. KENNECTED
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    KENNECTED Silver Member

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    So as a leisure traveler who mainly achieve's Platinum status (via "stays") in the old SPG program, I will most likely never achieve a level above platinum and most likely drop to Gold level.

    Sad.
     
  3. SPG Champion
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    SPG Champion Official Representative

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    Lifetime and Elite Status Updates

    Since our announcement last month, we’ve been listening to member feedback and have a few updates and clarifications to share.

    LIFETIME

    Based on member response, we’re adding more flexibility for Lifetime Platinum Premier qualification. Now, SPG and Rewards members who achieve 750 nights and 10 years of Platinum status by December 31, 2018 will be grandfathered into that Lifetime tier, which starting in 2019 will no longer be available to earn. Rewards members can also qualify under the current criteria (750 nights + 2M points) through year end.

    As we shared previously, members can also qualify for all other Lifetime tiers through both the new criteria on an ongoing basis and under the current criteria through December 31, 2018. And remember, we’ll combine lifetime activity across both Rewards and SPG toward qualification when members combine accounts in August.

    AUGUST ELITE STATUS

    We’ve also received some questions regarding status in the new program for members who status matched to receive elite in both SPG and Rewards. In August, nights earned (vs. linked status) will determine Elite status in the new program. For example, a SPG Gold member (10 stays/25 nights) who status matched to Rewards Gold Elite (50 nights) will be mapped to Gold Elite (25 nights) in the new program, whereas a Rewards Gold Elite (50 nights) will be mapped to Platinum Elite (50 nights).

    The below FAQs hopefully provide even more detail, and have now been added to members.marriott.com. Please be sure to let us know what other questions we can help answer.

    Additional FAQs

    Can I earn Lifetime status under the legacy requirements (active prior to August 2018) for Lifetime Elite status in Marriott Rewards, Ritz-Carlton Rewards or SPG? If so, when will I be notified of my Lifetime Elite status?

    Yes, in addition to earning based on the new criteria, members can earn Lifetime Elite Status under the legacy requirements through the end of 2018. If Lifetime status is achieved by legacy requirements, between August and December 31, 2018 you will receive notice of your updated Lifetime Elite status in January 2019. If Lifetime status is achieved based on the new criteria, you will be notified both in August 2018 as well as any time it is achieved through the end of the year.

    Example: An SPG member has 300 Lifetime nights, 4 years of Gold Elite Status, and 1 year of Platinum Elite Status after August, 2018. Under the SPG legacy Lifetime requirements, this member would earn Lifetime Gold Elite status which would reflect in their account January 2019.

    If I will not be grandfathered into Lifetime Platinum Premier Elite, will I have the ability to earn into this level in 2018?

    Yes, members can earn Lifetime Platinum Premier Elite in 2018 if they achieve 750 Lifetime nights and 10 years at Platinum Elite status. This requirement is only for 2018 and will not be continued in future years. Members will receive notice of this Lifetime achievement in January 2019.

    How are years at tenure calculated for Legacy MR and RCR members?

    We are keeping members “whole” in the applicable night tier in which they earned their Elite status.

    Example: If a member has 4 years of Elite status at the 50 night level (Gold Elite status) they will be counted in August and beyond as 4 years at the new 50 night level (Platinum Elite status). Only the names of the levels are changing. How we account for tenure is not changing.

    I already linked my SPG and Rewards accounts. What will happen to my matched elite status in August?

    The current status matching opportunity is tier for tier (e.g. Gold gets Gold, Platinum gets Platinum), even though the qualification requirements and benefits between SPG and Rewards are quite different. Given this, the following Elite status mapping will occur in August (unless a member has also qualified by nights for higher status):

    SPG Members

    · SPG Gold (10 stays/25 nights) is status matched to Rewards Gold Elite (50 nights) and in August will be Gold Elite (25 nights)

    · SPG Platinum (25 stays/50 nights) is status matched to Rewards Platinum Elite (75 nights) and in August will be Platinum Elite (50 nights)

    Rewards Members

    · Rewards Gold Elite (50 nights) is status matched to SPG Gold (10 stays/25 nights) and in August will be Platinum Elite (50 nights)

    · Rewards Platinum Elite (75 nights) is status matched to SPG Platinum (25 stays/50 nights) and in August will be Platinum Premier Elite (75 nights)

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts LLC

    spgchampion@starwoodhotels.com
     

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