Official Announcement – Our 3 Programs Become One on August 18th

Discussion in 'Starwood | Preferred Guest' started by SPG Champion, Jul 25, 2018.

  1. SPG Champion
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    SPG Champion Official Representative

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    We now know the exact date in August when SPG®, Marriott Rewards® and The Ritz-Carlton Rewards® will combine into one program – Saturday, August 18.

    To help make this experience as smooth as possible for you, we wanted to share some key dates and important information.

    Now Through August 17 --

    · Free Night Awards: Be sure to check out the Free Night Award Chart we shared last month to decide if you want to redeem for your Free Nights before or after the new Chart takes effect on August 18.

    · Account Linking for Status Match & Points Transfer: Since you’ll be able to combine your SPG and Rewards accounts starting August 18, the last date to link accounts for status match and points transfer will be August 17. Click here to link accounts.

    Starting August 18 --

    · One Program Live: SPG, Marriott Rewards and The Ritz-Carlton Rewards will become one program with new benefits and opportunities at more than 6,500 hotels across 29 brands. In the meantime, visit members.marriott.com for full program details and FAQs.

    · Account Combine Available: If you have both a SPG and Rewards account, you’ll want to combine into one at SPG.com or Marriott.com. You’ll have to take this step even if you’ve already linked accounts. Once complete, all your points and nights will be added together, and you’ll have one profile and one account– and may even achieve new status when you add up all your Elite-night credits.

    · New SPG.com and SPG App: SPG members will experience a new website and mobile app, with changes to design and user experience. Look for changes at SPG.com and updates in the app store.

    · New SPG Number: All SPG members will receive a new 9-digit account number to align with the specifications of our new loyalty system. Members will receive the new number via email (starting August 19 for members opted in to email) or while logging in to SPG.com. Passwords will remain the same, unless a member elects to change it themselves.

    · Planned Systems Outage: As we launch our new program, a temporary outage of all systems, sites and apps is planned for August 18 beginning early morning (U.S. Eastern Time). This means that for most of the day there will be time when bookings are not possible, your account is not accessible, account combine is not available, etc. Please plan accordingly and be a bit patient with us during this transition.

    Hopefully you’ll find this information helpful, however please feel free to comment here with questions and suggestions and we’ll do our best to answer all of them.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts LLC

    spgchampion@starwoodhotels.com
     
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  2. KENNECTED
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    KENNECTED Silver Member

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    1. How those of us with SET accounts be able to book? Will the process be the same where were can manually enter one or more codes when searching properties?
    2. Those who are choose to earn via SPG nights/stays how will this affect us?
     
  3. SPG Champion
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    SPG Champion Official Representative

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    We're checking on the details regarding this, but starting on 8/18, after the system transition, you will be able to search and book paid and points redemption stays across all 6,500 participating hotels on www.Marriott.com, www.SPG.com, www.RitzCarlton.com and our mobile apps.

    So, it sounds like you will still be able to use your SET account at www.SPG.com and the SPG mobile apps, but we'll know more soon.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Marriott International

    spgchampion@starwoodhotels.com
     
  4. KENNECTED
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    KENNECTED Silver Member

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    Thanks! Great news that www.spg.com isn't going away! Cool .
     
  5. SPG Champion 2

    SPG Champion 2 Official Representative

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    We now know the exact date in August when SPG®, Marriott Rewards® and The Ritz-Carlton Rewards® will combine into one program – Saturday, August 18.

    To help make this experience as smooth as possible for you, we wanted to share some key dates and important information.

    Now Through August 17 --

    · Free Night Awards: Be sure to check out the Free Night Award Chart we shared last month to decide if you want to redeem for your Free Nights before or after the new Chart takes effect on August 18.

    · Account Linking for Status Match & Points Transfer: Since you’ll be able to combine your SPG and Rewards accounts starting August 18, the last date to link accounts for status match and points transfer will be August 17. Click here to link accounts.

    Starting August 18 --

    · One Program Live: SPG, Marriott Rewards and The Ritz-Carlton Rewards will become one program with new benefits and opportunities at more than 6,500 hotels across 29 brands. In the meantime, visit members.marriott.com for full program details and FAQs.

    · Account Combine Available: If you have both a SPG and Rewards account, you’ll want to combine into one at SPG.com or Marriott.com. You’ll have to take this step even if you’ve already linked accounts. Once complete, all your points and nights will be added together, and you’ll have one profile and one account– and may even achieve new status when you add up all your Elite-night credits.

    · New SPG.com and SPG App: SPG members will experience a new website and mobile app, with changes to design and user experience. Look for changes at SPG.com and updates in the app store.

    · New SPG Number: All SPG members will receive a new 9-digit account number to align with the specifications of our new loyalty system. Members will receive the new number via email (starting August 19 for members opted in to email) or while logging in to SPG.com. Passwords will remain the same, unless a member elects to change it themselves.

    · Planned Systems Outage: As we launch our new program, a temporary outage of all systems, sites and apps is planned for August 18 beginning early morning (U.S. Eastern Time). This means that for most of the day there will be time when bookings are not possible, your account is not accessible, account combine is not available, etc. Please plan accordingly and be a bit patient with us during this transition.

    Hopefully you’ll find this information helpful, however please feel free to comment here with questions and suggestions and we’ll do our best to answer all of them.

    Additional information -- New member number --
    Thank you for your patience. We have heard from our members that there are still questions around your new SPG member number – so wanted to provide some points of clarification.

    Which SPG® members are receiving a new member number?
    All SPG members will receive a new member number.

    Why am I receiving a new SPG member number?
    Every SPG member will receive a new nine-digit number to align with the specifications of our new loyalty system and to make sure there are no duplicate accounts.

    What if my current SPG member number is already nine-digits?
    Even if your current SPG member number is nine-digits, you still need a new number to make sure there are no duplicate account numbers.

    When will I receive my new SPG member number?
    Beginning August 18, you will receive your new number while logging in to spg.com. In addition, members opted in to email will receive their new number via email starting August 19.

    What do I need to do with my new member number? How will this impact future reservations I’ve already booked?
    New member numbers will be automatically applied to existing reservations. If you have the Starwood Preferred Guest® Credit Card(s), your new member number will be automatically linked to your Card account(s) as well. After August 18, remember to apply your new number to any new hotel reservations and meetings/events bookings that you make, and confirm other travel partners have the updated information.

    I understand that on August 18, if I have both an SPG and a Rewards account, I’ll need to combine them into one account. May I choose which number I keep?
    Yes. If you prefer to keep your SPG account, start from spg.com. If you prefer to keep your Marriott Rewards® or The Ritz-Carlton Rewards® account, start from marriott.com. Tip: Keep in mind that all SPG members will receive a new nine-digit member number, so an SPG profile would be under that new number. Don’t sweat your choice—you'll get the same great benefits whichever number you keep.

    If my SPG and Rewards accounts are linked, do I still need to combine my accounts?
    Yes. Linking your accounts lets you match your status between the programs, but your accounts remained separate. When you combine your accounts, your elite night balance and points will be added together, which means you might even qualify for a status boost. You'll also have only one login/member number to remember, and you'll be able to earn and redeem points across all 29 participating brands with that single account.


    We hope this helped to clarify any lingering questions you may have around your new SPG number.

    Best regards,

    Chris C
    Social Media Specialist
    Starwood Hotels & Resorts LLC

    spgchampion@starwoodhotels.com
     
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  6. KENNECTED
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    KENNECTED Silver Member

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    So I'm playing with the new site on my desktop. I wasn't signed in, but looks like you can only input one (1) SET number in at a time. That is useless
     

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