All, I have an interesting situation that just occurred. I bought a few items, 2 of which were Burberry purses on sale. They sent me both of them but one was a little different than the other (when they were suppose to be the same). They both have the same MSRP but one was more on sale than the other. In order for me to get the credit back for the items (even if I were to keep the one they sent me) they would have to credit back the original and then charge the second. I talked to BA and they said I would loose the points. I told Nordstroms this but they said for there tracking purposes, they have to first credit the original item back (even if I decide to keep what they sent) in order for me to get the difference in price. I suggested they just give me a gift card for the difference and I would keep the bag they sent, which they said they couldn't do. Does anyone have anything I can suggest to Nordstroms as a way to compensate me for the price difference without loosing the points? After all it was not my fault that Nordstroms accidentally send the wrong bag. They said they were unable to just credit the difference to my CC. I was also using my Chase Saffire for this to hit the minimum spend and although I still have time to complete that, this would have been a big help and I can't afford to loose it.