Non refunded points

Discussion in 'Starwood | Preferred Guest' started by Stefseahawk, Dec 1, 2015.  |  Print Topic

  1. Stefseahawk

    Stefseahawk New Member

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    My mother and I are both Spg members. She had booked a stay at a Dulles Virginia Aloft for 4,000 points
    She recived a email from the property saying that the hotel was overbooked and she had been bumped. They sent her a email promising her a additional 10,000 points for the inconvenience.
    She never received either the refund or the bonus 10k. She contacted Spg and was told they couldn't help her only the property could. She contacted them and the person in charge was no longer with the company. She requested a call back and has never been contacted. What Can do to help her recover her points?
    Thanks
    Stefan Adams
     
  2. SPG Champion
    Original Member

    SPG Champion Official Representative

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    Hi Stefan. If you will send the details to the email address below, we'd like to look into this for you.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
    brodyf, iolaire and icurhere2 like this.
  3. Stefseahawk

    Stefseahawk New Member

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    Pizzaman and iolaire like this.

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