No Point Stay Available but plenty of Rooms?

Discussion in 'Hilton | Honors' started by Jason, Jan 19, 2013.  |  Print Topic

  1. Jason
    Original Member

    Jason Silver Member

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    I was looking for rooms in Hawaii over the 4th of July. I was interested in the Embassy Suite there, since we like the location and have stayed multiple times in the Hawaiian Village. I was surprised that "the requested rate isn't available" for point stays, even though there were a ton of different types of rooms available. I thought it might have been a mistake, but when I called the diamond desk to book for me, they just said there weren't any award rooms left. Have you ever seen this before? I've seen plenty of times when "standard" awards aren't available, only premium where you pay through the nose for a room, but never literally none available...

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