No, Customers Aren’t Booking Away from American Airlines. Why Do You Ask?

Discussion in 'Blogstand' started by BoardingArea, May 18, 2015.  |  Print Topic

  1. BoardingArea

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    A USA Today column made the claim today that passengers are booking away from American Airlines due to customer service. It gets facts wrong, concedes customers aren't *actually* avoiding flying American, and then points out one of the places it says customers are going - United - has more DOT complaints than American. The article has been clogging up frequent flyer forums and my Facebook feed all day. Some logic needs to be applied here. Continue reading No, Customers Aren’t Booking Away from American Airlines. Why Do You Ask?...

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