2pm PST: Just spoke with a super friendly AE agent (possibly in VYR?) about my award booking, who picked up without even one ring! Then somehow she lost the phone connection, but called me back at home! Very good service! Nice job AE! I did not get her name, but this agent was excellent! Kudos to you! I think it is important that we recognize good service when we get (as it is often not the case with AE).