On United's Facebook and Twitter accounts, they are posting the new in-flight video. Yes, Jeff Smisek is in there, just the first few seconds (warning for the rabid Smisek haters). However, that's not the point. I'm not sure I understand the point of the video. That they have foreign-language speaking CSRs? That they're better than others? That they fly to more European destinations than 20 years ago? No snark intended here whatsoever. I just think United misses opportunities to better market itself.