So, I am sitting at the gate yesterday in IND. The incoming plane is coming from MSP and is delayed by an hour and a half. Missed connections in MEM are coming (including mine). There are some people standing at the podium...I am not paying attention to what they are saying. Then the GA gets on the phone, calls a more experienced agent and asks how she calls down to the gate in MEM so they can hold the flight. I thought I was going to fall out of my chair laughing.