New Airline Watchdog Pledges To Name Airlines That Don't Respond To Customer Complaints

Discussion in 'General Discussion | Travel' started by sobore, Jul 9, 2012.  |  Print Topic

  1. sobore
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    sobore Gold Member

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    http://www.gadling.com/2012/07/09/new-airline-watchdog-pledges-to-name-airlines-that-dont-respond/

    Did you have a bad experience with your airline? Was your on-board meal atrocious? Did a dispute go unresolved? Now you have a place to complain and have your voice heard, as the new Airline Customer Advocate website has just launched on July 1.

    The website focuses on Australian carriers, and pledges to call out any airlines that have treated passengers unfairly. When you go on the website, you'll be able to lodge a complaint that you were not able to resolve on your own. The customer will be asked to first lodge two complaints with the airline directly before using the service, as this gives carriers two chances to solve the problem. Interestingly, the service is funded by the country's major airlines.

    Read More: http://www.gadling.com/2012/07/09/new-airline-watchdog-pledges-to-name-airlines-that-dont-respond/
     
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  2. uggboy
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    uggboy Gold Member

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    I hope they name the airlines asap!:)
     
  3. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    I am going to start a competing service. I just launched the website http://www.listofallairlinesintheentireworld.com
     
  4. MSPeconomist
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    MSPeconomist Gold Member

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    How many Australian airlines are there now? Any other than Qantas and Virgin Australia or just those two?
     
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  5. HaveMilesWillTravel
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    Jetstar, I suppose.
     
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  6. uggboy
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  7. uggboy
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    uggboy Gold Member

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