TSMRSRNE's flight to EWR (today) was cancelled (yesterday) because of Sandy. No problem. But ENIAC rescheduled today's outbound to November 1. That doesn't work. She wants to cancel the reservation and get a refund, but when she pulls it up on UA.com it wants her to accept the schedule change before it will move forward to the option to cancel. How can she cancel and refund the reservation online? Note: I advised her not to call UA because other travelers are in a worse fix and need it more. But if she cannot cancel this reservation online how can she do so without calling?