My Useless 30 Minute Airline Phone Call

Discussion in 'Blogstand' started by BoardingArea, Sep 2, 2015.

  1. BoardingArea

    BoardingArea News Feed

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    It's not often I get on the phone with airlines nowadays to deal with my own reservations. Technology is getting better, which means there are more website self service options... for the most part. A few days ago I redeposited an award ticket between Los Angeles and New York, in American's A321 first class. My plans had changed, so I no longer had a need to take the flight. Only the miles never redeposited, which in my experience should be an instant process for tickets on American's own flights. So this morning -- several days later -- I decided to call up American to follow up about the redeposit. I called the Executive Platinum desk, and the agent said she'd have to get me over to AAdvantage customer service. I got connected to an agent who sounded competent, though after giving her my AAdvantage number she said "oh you're an Executive Platinum, would you like me to get you to an Executive Platinum AAdvantage agent?" I said "if you could help me that would be great." A second later I got transferred over to an Executive Platinum agent. Alrighty then! The post My Useless 30 Minute Airline Phone Call appeared first on One Mile at a Time.

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