My Single Biggest Hotel Check-In Pet Peeve

Discussion in 'Blogstand' started by BoardingArea, Dec 11, 2014.  |  Print Topic

  1. BoardingArea

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    Let me start by saying there are real problems in the world, and this ain't one of them. ;) Rather, this is one of those things that I notice all too often, which seems like such an easy opportunity to make a guest feel more welcome. Yesterday a friend and I were checking into an Andaz property. We've both stayed at the property several times before. And we had two different -- but equally incompetent -- check-in experiences. Maybe two minutes into the check-in experience, the associate asked me "have you stayed with us before?" Now, hotel chains have incredibly powerful databases which store quite a bit of guest information. The most simple thing they store is whether a guest has stayed at your hotel before or not. The post My Single Biggest Hotel Check-In Pet Peeve appeared first on One Mile at a Time.

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