My Most Major Minor First Class Annoyance

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    Many airlines invest hundreds of millions of dollars in improving their premium cabin products. This comes both in the form of hard and soft product improvements. New first class seats can often cost a quarter million dollars each, not to mention the marginal cost of operating them, given that they typically take up more real estate than old first class seats. And soft product improvements aren't cheap either, when you factor in how many first class seats many airlines operate in a given day. That's why it sort of kills me when airlines mess up aspects of the premium cabin experience which they could easily improve for free. Literally, free. Let me give two examples, based on my flights from Los Angeles to New York to Frankfurt over the past week. The post My Most Major Minor First Class Annoyance appeared first on One Mile at a Time.

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