Hi all, I booked 2 nights by complimentary chase credit coupon and also upgrade it. But when I arrived, I realized the upgraded room is not what I expect. The call center lady said it has nice lake view, but it was not. Thus, I complaint at the desk and they changed the room. The room is "Junior suit at west wing". It has twice lager than original one and lake view! The room price was 1,008 CAD. We also had very nice complimentary breakfast at lake view terrace. It was great experience to me and my family. I strongly recommend Fairmont at Lake Louis's suit room.
