Multi-million dollar investment in onboard food and beverage options

Discussion in 'United Airlines | MileagePlus' started by UA Insider, Aug 21, 2014.  |  Print Topic

  1. UA Insider
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    UA Insider Official Representative

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    Hi everyone,

    We’ve heard you loud and clear, so we’re cooking up a new and improved onboard dining experience. After a thorough menu review and extensive research, we will be making a multi-million dollar investment in our onboard food and beverage options through mid-2015, introducing improvements in all of our cabins. We’ve already begun to make immediate changes to menu items that you’ve told us need to be addressed. See below for the full details.

    Mainline premium cabins within the U.S., Canada, the Caribbean, and most of Mexico:
    • New short and mid-haul salads and sandwiches: Between August and September we are introducing all-new gourmet salads and sandwiches, which will be served chilled or warmed depending on flight distance and departure time. These new meals will be offered during lunch and dinner times on flights between 900 and 1,299 miles, and during lunch time on flights between 1,300 and 2,299 miles. Prior to your meal we will continue to offer our signature warmed nuts with a beverage of your choice. All freshly prepared salad and sandwich entrees will be paired with a gluten-free soup, bread, and a warmed cookie for dessert.
    • Sparkling wine in North America: Beginning this fall, we will introduce Prosecco sparkling wine in our North America mainline premium cabins.
    • Refresh for breakfast, lunch, dinner and snack flights: Through 2015 we will be changing the menus for remaining markets.
    • Expansion of meals to shorter-haul flights: Stay tuned for more information as we will be reintroducing full meal service on additional shorter haul flights during meal times. We will continue to offer full meals on flights that currently receive a full meal service in the following markets which are less than 900 miles: Chicago to/from Boston, Denver, New York/La Guardia and Newark, Denver to/from Houston Intercontinental and Los Angeles, and Newark to/from Atlanta (effective November 2014).
    • Increased menu variety: We will be increasing the frequency of menu changes so that you see new options more often.

    United Express premium cabins:

    • Significant improvements on the way: While we can’t share the full details yet, let’s just say there will be a nice upgrade to premium cabin dining on United Express in 2015 by introducing fresh meal options.

    United Economy on long-haul international flights:

    • Enhanced food and beverage options in 2015: More details to come, but we’ll also be improving the food and beverage experience in United Economy on long-haul international flights as well.
    We’ll keep you posted through the coming months as you begin to see these investments in the onboard dining experience come to fruition.

    UA Insider
     
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  2. ssullivan
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    ssullivan Gold Member

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    Great news, and it's about time! Just wish you were able to give more actual details at this time. There's still a lot of "coming soon" here, and we've been hearing a lot of "coming soon" for a long time from UA. And, for many of us, patience is wearing thin.
     
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  3. HeathrowGuy
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    HeathrowGuy Gold Member

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    HALLELUJAH! A travel prayer has been answered! Bubbly is coming to United domestic First!!!

    For the remainder of the week, Jeff's title of Dear Respected Supreme Leader (d.r.S.L.) is hereby restored!!!
     
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  4. Mackieman
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    Mackieman Gold Member

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    Clearly all we need is more cheese soup. ;)
     
  5. Flyer1976
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    Flyer1976 Gold Member

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    As someone who lives in Atlanta and flies on United Express frequently from/to ATL I welcome this change. :)
     
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  6. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    You must have confused us with Flyertalk :)

    Thanks for the update, though!
     
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  7. ssullivan
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    ssullivan Gold Member

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    Hey, I kind of miss the cheese soup. It was far better than some of what's been served the past two years.
     
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  8. Flyer1976
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    Flyer1976 Gold Member

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    • Corn Chowder Soup
    • Mushroom Soup
    • Lobster Bisque
    • Asparagus Soup
    • Cheese Soup
    • Spicy Taco Soup
    Did I forget any other versions that floated around?
     
  9. ssullivan
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    ssullivan Gold Member

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    There was also a creamy tomato basil, and a chilli that was served out of IAH.

    It's a shame so many good CO recipes seem to have been forgotten about since the merger.

    I really hope this means the end of the chicken cacciatore/short rib/nasty spinach pasta dinner menu.
     
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  10. colpuck
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    colpuck Gold Member

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    Tomato basil which was damn good.

    ETA beaten like a broke down mule by @ssullivan ...again...
     
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  11. snod08
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    snod08 Gold Member

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    Any chance you would offer vegetarian options in premium cabins....at least on hub-to-hub flights?
     
  12. colpuck
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    colpuck Gold Member

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    Bacon that's a vegetable
     
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  13. Weatherboy

    Weatherboy Gold Member

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    As a lactose intolerant, that wage of cheesy war on us was ruthless.
     
  14. avflyer
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    avflyer Silver Member

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    Not Only Bubbly, but Prosecco! Should we not call him IL Duce?
     
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  15. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    BTW, I always love terms like "multi-million dollar". Over what timeframe? With 5300 daily flights, a buck per flight gets you to nearly $2 million in a year. An operation the scale of United can't do much that doesn't run into the multi-million dollars :)
     
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  16. blackjack-21

    blackjack-21 Gold Member

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    Bring back the Mushroom Soup !
     
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  17. Wandering Aramean
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    Wandering Aramean Gold Member

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    The salads can all be prepared as vegetarian as the protein is packed separate. One of the cold sandwiches is also veggie. The other 7 sandwich options are not.

    As for timing, new salads are already out and new sandwiches start on 1 September. Full menu revamp starts in February '15 with UAX changes "soon" after that and the long-haul Y changes a ways later.
     
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  18. snod08
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    snod08 Gold Member

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    Dang!
    Thanks for checking this out. I really appreciate it.
    As usual, I will have my back-up lunch/dinner packed......as it will be tough to figure out if they have that one cold sandwich on whatever flight I take!
     
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  19. Wandering Aramean
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    Well, the only chance at the Caprese sandwich will be on shorter flights at lunch time. Longer lunch flights will have a hot sandwich and shorter dinner flights will also be a hot sandwich. So that helps narrow it down but you're still not going to necessarily know which of the 4 it will be unless you can figure out the cycle month-by-month.
     
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  20. Flyer1976
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    I'm hoping for the Caprese sandwich on my IAH-PHX flight this Saturday. :)
     
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  21. IMRU

    IMRU Silver Member

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    Thanks for this!
     
  22. Wandering Aramean
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    Wandering Aramean Gold Member

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    New sandwiches aren't being catered until 1 September. You're too early.
     
  23. Flyer1976
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    Flyer1976 Gold Member

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    Channa said his flight yesterday had the new sandwiches already. :confused:
     
  24. HeathrowGuy
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    Is teh cheeseburger among the sandwich options?
     
  25. Wandering Aramean
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    Wandering Aramean Gold Member

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    You might get lucky but the official start date is 1 September.
     

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