Well this is interesting...this discussion has occurred before, many times in fact. This is a key reason why BA management are Dilbertian. Yes, let's make sure we have that word correct...D-I-I-LLLL-B-E-R-T-I-A-N. BA management clearly knows, in fact, for some years, they have known that their staff - who are dealing with their own premium pax most often, GGL and BA EC Golds/Silvers - are discourteous, ineffective and in some cases, vindictive and capricious in denying eligible members entrance. The phenomenon is too widespread to be passed off any more, even among the portals of the easy excusers at BA. A structured program of anonymous visitation of all lounges is required, by a chartered non-aligned investigator, with the evidence being used with full employment contract authority by senior management. Not Nicci, no matter how good her intentions. She can't do anything, and many posters know it - the evidence shows it. Here's a note for them. If the Lounge Dragons do this to me next time I am eligible for access, I won't roll over meekly and accept it like the jolly old apologist bait does. I'll resist them politely but firmly and publicly. It's about time you guys who are being denied showed some cojones...and called what you term the Daily Fail, that would make good coverage especially if you happen to be female/non-white/furriner/whatever. Heyyy...I'm a furriner now, that's the way!