Mobile Boarding Pass Scanners Not Working??

Discussion in 'Travel Security' started by remo80222, Feb 13, 2011.  |  Print Topic

  1. remo80222
    Original Member

    remo80222 Active Member

    Messages:
    21
    Likes Received:
    20
    Status Points:
    95
    Not sure how many people use the mobile boarding option (I usually do not) but yesterday's security line at DIA was an eye opener. All mobile boarding pass scanners were down. TSA was telling any mobile pass holders they need to go to their respective airline counter and get a paper ticket. You can only imagine the amount of arguing and frustration that ensued. I am sure many people missed their flights yesterday because of this. Standard TSA line was "we recommend that whenever you travel with a mobile boarding pass to also have a paper copy as back-up."
     
  2. TrueBlueFlyer
    Original Member

    TrueBlueFlyer Silver Member

    Messages:
    493
    Likes Received:
    435
    Status Points:
    550
    Great... always wanted to use the mobile boarding, but printing out a backup copy "just in case" is useless, as you might as well use the printout instead.
     
  3. I was told it goes down somewhat frequently and they still consider it a pilot program (test).
    Like M*P is a Beta !

    Not sure its the same for the pilot pool airlines; but I have seen where the TSA scanners were down and the gate worked.
     
  4. Deacon Flyer
    Original Member

    Deacon Flyer Silver Member

    Messages:
    17
    Likes Received:
    12
    Status Points:
    105
    The worst are the scanners that force you to flip your phone over to use them, causing the image to flip 90 degrees if you rotate it at all. Of course, the scanner won't read it, and you are sent back to the ticket desk.

    I don't know why they can't have the top-down scanners everywhere. They work much better.
     
  5. The effort is run by the Government ? What you are suggesting is TSA start thinking, planning and getting something done :p
     
  6. IMGone
    Original Member

    IMGone Silver Member

    Messages:
    560
    Likes Received:
    327
    Status Points:
    575
    While I usually have the paper backup, I truly hate when someone else's incompetence is made into my problem ... either offer mobile boarding passes or don't, but something like this without coordination with the airlines (special line to get a paper bp) is truly bogus!
     
  7. FriendlySkies
    Original Member

    FriendlySkies Gold Member

    Messages:
    21,423
    Likes Received:
    145,991
    Status Points:
    20,020
    I always OLCI and have a paper copy of my BP with me.. For Mobile BP, I usually use it just at the gate, reducing the chances of my phone growing legs when it goes through the x-ray..
     
  8. Travel2Food
    Original Member

    Travel2Food Silver Member

    Messages:
    445
    Likes Received:
    374
    Status Points:
    535
    Always paper. I don't want to waste time - the scanners are not that reliable.
     
  9. chgoeditor
    Original Member

    chgoeditor Silver Member

    Messages:
    28
    Likes Received:
    28
    Status Points:
    165
    Interesting...the mobile boarding pass scanners weren't working at LGA on Friday, either. I thought it was a little inconvenient that they waited to mention it until you were at the security line.
     
  10. UADomer08
    Original Member

    UADomer08 Silver Member

    Messages:
    117
    Likes Received:
    95
    Status Points:
    370
    I was a big fan of the mobile boarding pass until the day I got stuck at the front of the line in DSM with a broken scanner staring me down. Since that fateful day I have not had enough confidence in the tool to wait in line for 15 minutes hoping that the scanners are working. Until there is a way to ensure opperation or procedurally and reliably announce that scanners are not working I'll stick with the paper boarding pass. Besides, now I don't have to worry about what to use as a bookmark anymore!
     
  11. cparekh

    cparekh New Member

    Messages:
    8
    Likes Received:
    3
    Status Points:
    15
    I was a fan of the concept, but I don't like handing TSA my phone. I understand that I will have to hand them my ID, but I have multiple IDs. I just don't like the idea that they might hold on to it, even if they are not allowed to do so. Hence, I use a paper BP.
     
  12. Indiana Delta Diamond
    Original Member

    Indiana Delta Diamond Silver Member

    Messages:
    219
    Likes Received:
    164
    Status Points:
    420
    I have never had the TSA actually touch my phone.
     
  13. Critic
    Original Member

    Critic Silver Member

    Messages:
    50
    Likes Received:
    30
    Status Points:
    150
    Same. TSA has never handled my phone. When CO started using the mobile BP, the GAs would initially take the phone to hold under the scanner, but lately they ask the pax to scan the bar code themselves - I suspect because of the liability issue attached to handling a customer's phone.
     
    Gargoyle likes this.
  14. IMGone
    Original Member

    IMGone Silver Member

    Messages:
    560
    Likes Received:
    327
    Status Points:
    575
    They do not want the responsibility of touching your phone. The readers are all you holding the phone, I was similarly concerned but the process is self help
     
  15. cparekh

    cparekh New Member

    Messages:
    8
    Likes Received:
    3
    Status Points:
    15
    Cool. I am glad to know that. Thanks.
     
  16. WaterSki
    Original Member

    WaterSki Silver Member

    Messages:
    165
    Likes Received:
    219
    Status Points:
    395
    Knock on wood, I've never had a problem with the mobile BP scanners. To avoid the screen rotation issue when flipping over my
    phone, I always engage the rotation lock on my iPhone (double tap home, scroll to the left and click) before scanning.

    The only issue I've had with the scanners was at DCA attempting to go through security to the US gates with a UA mobile boarding pass. Apparently US doesn't do mobile mobile BPs so I was turned away.
     
  17. gobluetwo
    Original Member

    gobluetwo Silver Member

    Messages:
    806
    Likes Received:
    1,012
    Status Points:
    825
    In about 30 trips using mobile BP, I had never had a TSA employee actually ask to hold my phone (only once when it wasn't scanning, the guy was trying to help me out - LGA scanner was a little sensitive, he said). In December 2010, that changed. The jerk at ORD priority security by the LH counters actually barked at me when I started scanning the phone myself. He told me I had to hand him my phone. I asked, "Since when is that policy?" His response of "Always" didn't exactly jive with my previous experience. He let up when I asked for a supervisor, but he wasn't happy about it. Since then, I've had several more flights without incident. Although, it would have been pretty funny to see him try to scan the BP with the screen going black (my BB is set up to go dark pretty quickly if no activity).
     
    IMGone likes this.
  18. IMGone
    Original Member

    IMGone Silver Member

    Messages:
    560
    Likes Received:
    327
    Status Points:
    575
    Definitely the right approach to ask for the Supervisor. For insurance and liability purposes, they are not supposed to touch your phone (I'd say belongings, but we know how that doesn't work for any of us :( )
     
  19. Travel2Food
    Original Member

    Travel2Food Silver Member

    Messages:
    445
    Likes Received:
    374
    Status Points:
    535
    The screeners toted my items - which included removing the computers from their bins & stacking them on my jacket in the third bin - when they groped me at LAX last week. There was no attempt to avoid touching the items.
     
  20. Indiana Delta Diamond
    Original Member

    Indiana Delta Diamond Silver Member

    Messages:
    219
    Likes Received:
    164
    Status Points:
    420
    About that same time, in IND they started asking to either see or you tell them the flight number that you were traveling. Another stupid move by the TSA, it's right there on their screen. Recently, they have backed off of that...but I might just be getting better agents.
    Where did you get this? The federal government doesn't have insurance.
     
  21. IMGone
    Original Member

    IMGone Silver Member

    Messages:
    560
    Likes Received:
    327
    Status Points:
    575
    [​IMG] So call it liability - they don't want it to be their fault that a phone was dropped
     
  22. Indiana Delta Diamond
    Original Member

    Indiana Delta Diamond Silver Member

    Messages:
    219
    Likes Received:
    164
    Status Points:
    420
    But is that a matter of policy?
     
  23. IMGone
    Original Member

    IMGone Silver Member

    Messages:
    560
    Likes Received:
    327
    Status Points:
    575
    From my experience and discussions I have had with others, I would say yes. I have never seen any tso or agent reach for my phone.

     
  24. Indiana Delta Diamond
    Original Member

    Indiana Delta Diamond Silver Member

    Messages:
    219
    Likes Received:
    164
    Status Points:
    420
    Me either but "discussions I have had with others" should include this website, shouldn't it?
     
  25. Flag_November
    Original Member

    Flag_November Silver Member

    Messages:
    63
    Likes Received:
    31
    Status Points:
    160
    Have used the mobile boarding pass on one trip, out and back. It was scanned four times, at two gates and twice by TSA. There was a problem two out of four times, once for TSA and once for AA - not that they couldn't scan it, but it took a while and I felt uncomfortable about holding up the line. My impression is that this technology is not quite ready yet.
     

Share This Page