Missed flight due to hospitalization, can you avoid change fee?

Discussion in 'United Airlines | MileagePlus' started by Phineas, Mar 20, 2011.  |  Print Topic

  1. Phineas
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    Phineas Silver Member

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    If you miss a non-refundable flight due to hospitalization including emergency surgery, can you get the change fee of $150 waived? if it makes a difference, the flight was a one way.

    a cancellation was made prior to departure
     
  2. Wandering Aramean
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    Wandering Aramean Gold Member

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    Generally, yes. The fare rules usually have something like this in them:

     
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  3. Phineas
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    Phineas Silver Member

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    thanks for the quote, i need to go back and see if says this. OTOH, it doesn't say that it waives the change fee either, I guess you could interpret it two ways and I have a feeling I know which way UA will interpret this
     
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  4. secretsea18
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    secretsea18 Gold Member

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    If you were hospitalized, then I would suggest you get a note from your doctor indicating that you were in the hospital. I have been asked to provide these notes in the past. I believe that the change fees were waived by my patients, as they said the airline requested the note.
     
  5. KyRoamer
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    KyRoamer Gold Member

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    Delta has asked for name of doctor or hospital but not required that I send in proof. It has waved change fee and mileage redeposit fee (I was Gold) when back pain forced me to cancel two trips.
     
  6. Phineas
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    Phineas Silver Member

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    thanks for all of the input
    I'll get some documentation and see where it goes
     
  7. Wandering Aramean
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    I'm betting that the hospital discharge form showing the dates of your stay should be sufficient.
     
  8. Ygor
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    Ygor Gold Member

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    Many credit cards also have trip cancellation/interruption included, like the chase One Pass cards, Discover, and Amex. If you come up goose egg with the airline, try the CC company. Hope you're feeling better.
     
  9. PAinNY
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    CO has waived the fee for me twice when my sister-in-law was in the hospital. They did require a note from the doctor stating that she was a patient.
     
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  10. Phineas
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    Phineas Silver Member

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    I bought it with a Chase Marriott Rewards Visa, I wonder if that has similar terms as the Chase OP card??
     
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  11. Captain Oveur
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    First, hope you're doing better now.

    Secondly, I had to alter a trip because of a surgery on my own a few years ago. Didn't require anything extraordinary, but then again that (and your situation) might depend on the luck of the draw on who you talk to.
     
  12. gobluetwo
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    gobluetwo Silver Member

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    in which case you hang up and try again ;)
     
  13. Captain Oveur
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    Captain Oveur Gold Member

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    And hope someone didn't write notes in the reservation.
     
  14. Good, luck! UA has never waived any fees for me as a gesture of good will. Even when they [for whatever reason] changed our seating assignment from sitting beside each other to sitting in different rows. Only way for us to sit together at that point, according to the agent, was to purchase E+ and waiving the E+ fees were impossible.
     
  15. Wandering Aramean
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    Wandering Aramean Gold Member

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    This is not a "goodwill" gesture. It is part of the fare rules.
     
  16. Last time I checked, the fare rules didn't state that if the airline splits the seat assignment and at that point if you want to sit together again on the flight then the passenger has to pay additional fees to sit in E+
     
  17. Wandering Aramean
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    Wandering Aramean Gold Member

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    You were suggesting that the OP wouldn't get what they were asking for because the airline isn't big on good will gestures. I was pointing out that the request the OP is asking for is part of the rules, not good will.
     

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