This hotel has ridiculously high rates based on what it offers. It's location near WTC and the Financial District, as well as a tour hotel that helps support the high rates but it's crazy especially with 24/7 WTC Construction going on right outside your hotel room. The hotel is getting worn down and can use a refurbishing, but even with that the basic rooms are fairly small and tight, bathroom sizes are okay. There are rooms on the corner with more space, as well as quiet rooms facing away from the construction site. The junior suites have strange layouts where you enter into the sitting area, then along the wall (windows) you walk to the bedroom, with the bathroom in between. It doesn't flow well and the closet is also in that 'hallway' area next to the bathroom. I haven't seen the suites. The fitness center isn't bad, there are a number of treadmills, bikes, etc available along with weights, benches, bosu and balls. There were even some foam pieces. There is a multi-use weight machine whose name I forgot that is great for a large number of different exercises. Turn down service includes two little chocolate pieces and two bottles of Poland Spring water. The towel exchange only happened if there were a lot used, if it was only a smaller one, the used one was left there. Things to watch out for at this property include a number of rooms have internet connection (it's all wired in the rooms) which don't work, a higher floor gets you further from the construction noise (it is really 24/7), quiet rooms are sized a little better so ask for those if you can or a corner room, they offer sound machines and earplugs, I want to get a sound machine for my home as I got a bit addicted to it while staying here. Sometimes the earplugs are in the room and sometimes not - I haven't figured out the reasoning or timing. The lobby bar has very slow and not great staff. They'll get the basics, but someone asked for a rum drink and got a beer instead. Yes, we sent it backl The restaurant isn't that much better, the bartender was improved but the staff usually seem uninterested (only visited at dinnertime, never for lunch or breakfast). The front desk staff were great and were the only reason I stayed here for awhile, although I noticed some new folks there I'm hoping they continue to offer great service. All in all, I'd call this a 3 star (I think they claim more because they have a pool) property that is charging 4+ star rates.