Miles & More OFFLINE from February 11-18 Due To Upgrade

Discussion in 'Miles & More | Lufthansa, SWISS, Austrian/Partners' started by Lufthansa Flyer, Feb 10, 2012.  |  Print Topic

  1. Lufthansa Flyer
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    Lufthansa Flyer Gold Member

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    As has been communicated by LH for several weeks, they are taking Miles & More offline to complete a migration to a new platform. This process will take a week and should be completed by February 18th.

    From The Miles & More website:

    Moving into the Future

    From 11 to 18 February 2012
    the Miles & More system will be moved to a new, improved online platform.​


    The following services will not be available during the short move:

    - Booking flight awards on all airlines
    - Mileage upgrades
    - Hotel and rental car awards
    - Awards for non-travel-related partners such as buch.de
    - Address changes
    - Permission changes
    - PIN changes

    However, WorldShop and SWISS Shop awards can still be redeemed.

    It is not possible to credit miles during this time. However, the miles you earn will not be lost, they will be credited to your account automatically after the system upgrade is completed.

    Please note that all services which require a login will be unavailable from 7 am (CET) on 15 February until 7 am (CET) on 17 February.

    Your Miles & More Team thanks you for your understanding and looks forward to providing you with an even better service in future.
     
  2. Bay Pisco Shark
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    Bay Pisco Shark Gold Member

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    Does anyone know if partners will also be unable to access LH award space during this time?
     
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  3. viguera
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    viguera Gold Member

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    I've never heard of such a thing. Can't they simply build the infrastructure and migrate everyone overnight once it's done? Sounds like they're taking the current setup and poking at it to convert it to the new setup, which means if something does go wrong it's definitely not going to be fun.
     
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  4. kyunbit
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    kyunbit Silver Member

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    why do they need 7 days for the process!
     
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  5. Yiannis K

    Yiannis K Active Member

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    Guys, what will be unavailable is booking awards and checking account details for Miles & More users.

    This is amadeus availability, nothing to do with the downtime.

    First of all, be aware that this is about million members' personal information. They are not going to just copy-paste 50TB of encrypted data on a new set of hard drives (which would take 1 to 2 days). They will transfer the database from the existing system to a new platform (which can take 3 to 4 days). Now the reason for 7 days the downtime is to run hundreds and hundreds of tests in order to ensure everything was transfered without loosing any information.
     
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  6. Bay Pisco Shark
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    Bay Pisco Shark Gold Member

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    It looks like there is no award space available for partners. UA regularly had LH in the mix over the days I've been looking for next month (not anything I could use, but many selections from various US departure points). Now, nothing whatsoever.
     
  7. Lufthansa Flyer
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    LH has talked about this for 2 months....this should come as no surprise at this point! 6 more days and order will be restored! :)
     
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  8. Lufthansa Flyer
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    Plenty of LX F and LH Y and C available on CO.com
     
  9. Bay Pisco Shark
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    They came back into the mix but there was nothing for the better part of a day.
     
  10. Lufthansa Flyer
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    Good thing I missed it!!! :eek: I was able to snag LX F for Nov/Dec travel......that was a good day finding that booking....
     
  11. oliver2002
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    oliver2002 Silver Member

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  12. ralfkrippner
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    ralfkrippner Silver Member

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    Any speculations what kind of new features will be available after the relaunch?
     
  13. Yiannis K

    Yiannis K Active Member

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    btw, Amadeus availability was not affected. You can even rebook your existing M&M ticket.
     
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  14. ralfkrippner
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    ralfkrippner Silver Member

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    Login is possible again, flights of the last days are credited now. But I don't see any changes yet.
     
  15. TRAVELSIG
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    TRAVELSIG Gold Member

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    There are a few changes. If you notice the city names for example are more detailed (i.e. Frankfurt is now FRANKFURT AM MAIN), as are the redemption descriptions. By the way the HON circle miles are incorrect at the moment. Anyway we will have to see after the 18th what the big changes are, however they appear at this point to be more behind the scenes than apparent to the end user.
     
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  16. ralfkrippner
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    ralfkrippner Silver Member

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    Well I really hope for some additional features like

    - online booking of oneway awards
    - changing of online booked awards
    - online booking of mixed/star awards (at least with partners like UA, US, AC)
     
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  17. ralfkrippner
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    ralfkrippner Silver Member

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    Hmm, I really don't see any changes. should they really have decided for implementing a new system without any improvements for the user...? :(
     
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