Hi Everyone, I wanted to let you know that this weekend we’ll be streamlining the way we ask for your name and ID information when booking with us. Up until now, we have allowed you to provide one name for your reservation (for most of you, this is the name on your MileagePlus account) and a different name to be transmitted to the TSA for Secure Flight verification. These two names didn’t always need to match – for example, you could be Bob Smith to match your MileagePlus account name, but Robert T Smith for Secure Flight to match your government issued ID. Starting this weekend, on Jan. 20th, we will begin asking for only one name – this will be the name which exactly matches the name on the government-issued photo ID with which you’ll be traveling. If you’re a MileagePlus member and you have a different name on your MileagePlus account than you have stored for your ID, we’ve taken some steps to help make this change more seamless for you. Specifically: If there is a minor variance between your MileagePlus profile (Bob Smith) and your stored ID (Robert T Smith), we’ll automatically update the name on your MileagePlus account to match the name on the ID that we have stored for you. We’re changing it to the name on your ID because the name we print on your boarding pass must match the government-issued photo ID you use when you fly. _ Worth noting: If you still want to make a name change in your MileagePlus account after we do the update, that’s fine – just remember, the change will need to match a valid ID. Note that the current MileagePlus name change process will apply here – minor changes (e.g. adding/removing a middle name) can be done in My Account on united.com, but more significant changes (e.g. changing a last name) are handled through the MileagePlus Service Center and may require proof of ID._ _ If we can’t determine a solid match between your names (e.g. James Timothy Smith on your account and Robert Smith on your ID), you’ll be asked to choose which name is correct. The next time you log in to united.com, you’ll be prompted make this selection. If none are right, you’ll have the opportunity to enter the name which appears on a government-issued photo ID and we’ll update the name on your MileagePlus account accordingly. Note that making a significant name change in this way is a one-time option – any future changes will need to go through the traditional process. You can read more about these changes in your next MileagePlus statement. In the meantime, here are few things to keep in mind: This update won’t affect already-ticketed reservations. You’ll still be able to travel even if the ticketed name and the name don’t match exactly but are considered acceptable matches (e.g. Mike vs. Michael or JT versus John Thomas). _ Your United Club and 2013 Premier credentials will remain valid, even in the case of significant name changes. _ If you’re a member of a Trusted Traveler program (such as Global Entry), make sure your name information there also matches the name on your ID.Matching these are important because they must be the same in case you have also opted-in to the TSA Pre-Check program and you want to be considered for expedited security screening. Unfortunately, there’s no way for us to see (much less modify) your Trusted Traveler profile, so it will be up to you to do this. Thanks for your cooperation and understanding, as we improve make our booking process a little simpler, and more secure. Please post your questions here and I’ll do my best to help. Aaron Goldberg Sr. Manager – Customer Experience Planning United Airlines *January 20 Update* - We've added answers to some of your questions in reply #16, below.