Mileage balance off by 2500 miles on My Account Page

Discussion in 'American Airlines | AAdvantage' started by iolaire, Jul 21, 2014.  |  Print Topic

  1. iolaire
    Original Member

    iolaire Gold Member

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    I noticed on award wallet that my mileage balance fell which is questionable since I've not spent miles since last November. Looking at my summary online it shows:
    Total Available Award Mileage + 119,691
    Mileage Activity
    Starting Balance 121,481
    ...
    ENDING BALANCE 122,191

    The Total Available Award Mileage and ending balance is exactly 2,500 miles different.

    Anyone else seeing a similar discrepancy?
     
  2. timfrost

    timfrost Silver Member

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    Mine is right on where it should be. Not sure if that's *helpful* or not, but I don't see any problems.
     
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  3. vickers

    vickers Gold Member

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    Just checked mine, and its showing -200. Dug into my online account, and it shows a ESHOPPING MILES REVERSAL. :(

    Are you saying what AA and what AwardWallet show are differenti @iolaire
     
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  4. Max M

    Max M Gold Member

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    @iolaire

    Could it possibly be a reversal for a bonus from Cartera/AAdvantage EShopping for a promo from them?
     
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  5. iolaire
    Original Member

    iolaire Gold Member

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    No, on the AA screen it shows different numbers. I only have credit card and bank direct points no shopping.

    Here is the screen, note how the numbers in the gray areas are different
    CropperCapture[2].jpg
     
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  6. vickers

    vickers Gold Member

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    That is strange.... Sorry, not sure what that could be.
     
  7. Max M

    Max M Gold Member

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    Hmm... Have you called AAdvantage Customer service [not the EXP Desk] to see what they say?
     

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