Front page news in today's paper and also a double page article inside the paper. The statistics in the article is just the tip of the iceberg as United have millions of complaints emails they haven't read yet. http://www.chicagotribune.com/business/ct-biz-0527-flights--20120526,0,7754938.story On a side note: Yesterday's 3 class First flight from SFO to Chicago sums it up how the Continental policies have made United customer service a big failure and sets the standard for the future of the airline. "sorry, there are no meals loaded on the flight that doesn't contain meat". Answer: "don't you have a Tapas snack box loaded you could serve? Purser: " I do, but sorry, we've been explicitly told not to give out any free meals or anything from BOB in situations like this anymore, we'll get in trouble". So much for empowering your employees... The purser came back 10 minutes later with my cheeseburger (a part of the CO Taco Bell McDonalds collection) and a tray for my fabulous vegetarian fiancée with the tapas snack box on it stating "I don't care if I get in trouble, this policy is bad customer service. Enjoy". This guy gets what the CO bean counters don't. I'd give the guy all of my compliment vouchers for the year, unfortunately, I've not gotten my kit or card yet.