Marshall Jackson on Travel - On Customer Service and Recovery from Service Failures

Discussion in 'Blogstand' started by BoardingArea, Dec 21, 2012.  |  Print Topic

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    I have read with great interest the media accounts on Delta Air Lines’ treatment of a wounded serviceman on a recent flight. On the surface, it’s difficult not to shake your head and wonder what the hell was Delta, or more specifically, the Delta personnel directly involved, thinking?...
    ©Marshall Jackson on Travel, a BoardingArea Blog

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