Marshall Jackson on Travel - On Customer Service and Recovery from Service Failures

Discussion in 'Blogstand' started by BoardingArea, Dec 21, 2012.  |  Print Topic

  1. BoardingArea

    BoardingArea News Feed

    Messages:
    73,877
    Likes Received:
    463
    Status Points:
    20
    I have read with great interest the media accounts on Delta Air Lines’ treatment of a wounded serviceman on a recent flight. On the surface, it’s difficult not to shake your head and wonder what the hell was Delta, or more specifically, the Delta personnel directly involved, thinking?...
    ©Marshall Jackson on Travel, a BoardingArea Blog

    Continue reading...
     

Share This Page