You might remember my post from a couple days ago about an interesting email I received from US Airways. The email implied that 1,000 miles had been deposited into my Dividend Miles account, but a quick look at usairways.com showed no new miles. It seems a lot of people got the same email based... ©Marshall Jackson on Travel, a BoardingArea Blog Continue reading...
Give them a break. They goofed. As a Platinum, I got my miles. Like you miles were promised to my wife and then denied. She's not bummed out. The cost to buy 1,000 miles is around $25. Most of us here based on past FT threads value the miles between 1 and 2 cents. No big loss. Where honoring the promise would have been best, it could also have been very expensive for US Airways while individually of little value to the recipients. From a PR standpoint, US Airways should have done something beyond saying sorry. Giving 100 mile would have cut its cost and saved it some good will.
