Marshall Jackson on Travel - No Miles and No Smiles from US Airways

Discussion in 'Blogstand' started by BoardingArea, Apr 8, 2011.

  1. BoardingArea

    BoardingArea News Feed

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    You might remember my post from a couple days ago about an interesting email I received from US Airways. The email implied that 1,000 miles had been deposited into my Dividend Miles account, but a quick look at showed no new miles. It seems a lot of people got the same email based...
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  2. KyRoamer
    Original Member

    KyRoamer Gold Member

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    Give them a break. They goofed.

    As a Platinum, I got my miles. Like you miles were promised to my wife and then denied. She's not bummed out.

    The cost to buy 1,000 miles is around $25. Most of us here based on past FT threads value the miles between 1 and 2 cents. No big loss.

    Where honoring the promise would have been best, it could also have been very expensive for US Airways while individually of little value to the recipients.

    From a PR standpoint, US Airways should have done something beyond saying sorry. Giving 100 mile would have cut its cost and saved it some good will.

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