Marriott, Hilton clamp down on last-minute cancellations

Discussion in 'General Discussion | Travel' started by uggboy, Nov 19, 2014.  |  Print Topic

  1. uggboy
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    uggboy Gold Member

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    Marriott, Hilton clamp down on last-minute cancellations

    I guess, other chains will follow suit.
     
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  2. mht_flyer
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    mht_flyer Gold Member

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    well that sucks....
     
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  3. WilliamQ

    WilliamQ Gold Member

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    I understand this and can support the decision.
    It could actually help with last minute bookings.
    What I struggle with are the ever increasing rates :(
     
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  4. uggboy
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    uggboy Gold Member

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    Regarding the rates, higher demand, weak supply. As always, the market decides. Overall the "power" has swung towards the hoteliers direction, at least for now.
     
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  5. uggboy
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    uggboy Gold Member

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    ....especially for the frequent flyer / stayer on business. I can understand this sentiment. Plans can change very fast indeed which might influences the hotel reservation too. On the whole, that's another fee in the T&C's to be aware off.
     
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  6. Dublin_rfk

    Dublin_rfk Gold Member

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    Well some of us will just have to do the call on the way or the walk up routine when faced with last second travel.
     
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  7. bigx0

    bigx0 Gold Member

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    I think they might want to consider letting elites cancel later without penalty. Anyone who spends that many nights in a hotel is unlikely to be a habitual last-minute canceler. On the other other hand business plans often change on a moments notice and having some extra leeway could swing me/them toward one program or another.
     
  8. Mapsmith
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    Mapsmith Gold Member

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    What about Award Reservations? Many times, I will book in advance, and because of Air Travel Irrops, cannot make the flight and thus cannot get to the Hotel I have reserved?
     
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  9. newbluesea
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    newbluesea Gold Member

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    Welcome to the new and evolving world of travel. Whereas I can understand the concern of travelers when faced with cancelled or delayed flights and luckily I haven't had too many of these in my time there are I suspect there are a number of factors affecting the properties decisions to put these rules in place.

    1) I don't think Hilton/Marriott did this as money grab as the usual FT/blogger crowd seems to think,
    but they I must have looked at their bookings and seen a larger than acceptable last day (or last
    hour) cancellation rate for rooms they might have otherwise be able to sell.
    It no secret that there is segment of the frequent travelling public who have no qualms about
    booking multiple rooms (whether award or paid) in different hotels or even cities and show no
    consideration to others by cancelling not cancelling until the last minute/day.

    2) I suspect that the matter of past cancellation bookings will be treated just as it is currently. I have
    had 100% success in getting hotels not charge my credit card for booked stays past the
    cancellation cut-off. The limited number times I have had this happen ( 6 times in 20 years???)
    I have called the property directly and pleaded my case successfully.
    Calling the respective chains' loyalty programs customer service department at that point will not work.

    3) As far as reward stays go the cancellation periods are all over the map. I have had same day, next
    day, three days and a few which are not able to be cancelled at all. (without forfeiting all the
    points) Marriott has always been 1 day before and for all those who are now saying that they are
    pissed and now migrating to SPG that has been their policy at least for award from as long as I can
    remember, certainly the last 6 or so years. Hilton was the same day for less in demand properties
    and 1 to 3 days for higher end ones.

    In summary it might be a minor or ever major inconvenience for some, but its no more than that charged by airlines ( cancellation and redeposit of miles) or in the most egregious case, Delta's policy of one losing all their booked miles for a last minute award cancellation.
     
    Last edited: Nov 20, 2014
  10. kiwi
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    kiwi Gold Member

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    A difference between last minute hotel and airline cancellations is flight delays or cancellations can mean you have no chance of making a booked hotel stay and also no chance to cancel early to avoid penalties. Unless the delay/cancellation is within control of the airline (or you are in a jurisdiction with strong consumer protections) you may also be out the cost of a hotel stay in another city/country.

    Thus not a symmetrical impact.
     
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  11. Dublin_rfk

    Dublin_rfk Gold Member

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    In a perfect world. A world where it takes more than a phone and a pen! There would be a linkage between your FLTs and your hotel reservations, similar to what National does. Well I am not holding my breath. That said with a little forethought, planning, attentiveness to conditions, and luck it is possible to avoid or at least minimize penalties.
     
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  12. kiwi
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    kiwi Gold Member

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    Sure - can wait until in front of the hotel before booking to avoid cancellation penalties. But that is not sensible either - the hotel may be sold out by then.
     
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  13. Dublin_rfk

    Dublin_rfk Gold Member

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    Not recommended, that's where the luck and cellphone come in.
     
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