Marriott Elite Benefits Guarantee

Discussion in 'Marriott | Rewards' started by roadwarrior365, Feb 14, 2011.  |  Print Topic

  1. roadwarrior365
    Original Member

    roadwarrior365 Silver Member

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    I stayed at the LAX Marriott this weekend and they forgot to offer the Platium Arrival Gift. Upon check out I told them the gift wasn't provided and they gave me $100 cash. This was the first time using guarantee for me and was pleasantly surprised how this was handled.
     
  2. gba
    Original Member

    gba Silver Member

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    Wow, if it in fact works that smoothly, I hope a property I stay at forgets about my ammenity sometime soon
     
  3. sophiegirl
    Original Member

    sophiegirl Silver Member

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    If they miss, and you call mid-stay, many will offer to bring it then. So if you no longer want it, wait until check-out...but don't forget, as if you don'treport it before you leave, the guarantee is invalid.
     

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