Forgive the long story, but I get a note in the mail from Mags for Miles saying that I have 4,000 or so AA miles expiring and to hurry up and use them to buy magazine subscriptions. My balance is over 140,000 and none are expiring so my first though is - maybe I accidentally signed up for a second AA account at some point and I have those miles just sitting there. So I call AA and they can't find another account in my name. So then I call Mags for Miles and ask them what is the AAdvantage number tied to sending me that postcard (they had my name, address and the supposed miles balance). Nobody at Mags for Miles could tell me what the AAdvantage number was either. The guy on the phone says, go online and try to place an order, see if that shows your AAdvantage number. So I go on the website and he says, just select a bunch of Mags for your order and then proceed to checkout. So I do. No AA number appears and he still can't figure it out so I call it a day. Next day I get 2 emails, for orders that I placed! What! 14,700 miles worth of magazines! How could this be? Apparently, on Mags for Miles website, proceeding to checkout isn't like most normal websites, there is no "are you sure you want to place the order" page - it just goes right through. So of course I immediately call them and say the orders were not placed by me, it was an accident, they should never have gone through and I don't want them. Well they say the orders aren't in their system yet. How could this be, when I got an email confirming the order? They tell me it takes 3-5 days for the order to "show up" in their system. How this can be is beyond me. They said don't worry, it takes 6-8 weeks to process, you'll be fine just call us back. Well I called back at 3 days, 5 days, 7 days and 10 days. No order in the system yet. I wait a week. Call back again. Yes the find the order, but guess what it has already been processed and nothing you can do. 14,700 miles gone for a bunch of batman magazines that you don't even want (and my shipping address isn't even correct so I doubt i'll even get the magazines!) I call to complain to Mags for Miles and they just say "policy is no refunds". Call AA they say the same thing. Some supervisor at Mags for Miles is escalating my problem to the billing department - but I don't feel great about it. What irks me the most is that I did not have to actually login to AA for the miles to be redeemed OR even enter my AA number! They just match my name and address with what they get from AA. So really, anyone can order without even knowing your AA number - all they need is your name and address. How ridiculous! Any suggestions for dealing with this? So pissed at this little Mags for Miles batman company right now.