Lufthansa did not honor tickets

Discussion in 'General Discussion | Travel' started by jgg630, Jan 17, 2014.  |  Print Topic

  1. jgg630

    jgg630 Silver Member

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    Friend booked tickets through Air Dolomiti to fly from IAH to Frankfurt to Rome. Upon arrival in Frankfurt, they were told that Lufthansa had not received payment for the tickets so the tickets were not honored. They had to purchase new last minute tickets to get to Rome. They are disputing charges with MasterCard.

    I am now concerned since I travel annually to Europe using Lufthansa. Has anyone else had this happen?
     
  2. TravelBear

    TravelBear Gold Member

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    What airlines did they fly to FRA? I would think if you book directly through Lufthansa you would be fine. Sounds like communication issues between Lufthansa and Air Dolomiti.
     
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  3. Newscience

    Newscience Gold Member

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    I concur with TravelBear. I've had nothing but superb service with Lufthansa over the past decade, whether booking directly with them, or through United Airlines. I suspect that the problem lies elsewhere. ;)
     
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  4. NYBanker
    Original Member

    NYBanker Gold Member

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    You know what they say about Air Dolomiti.
     
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  5. Gargoyle
    Original Member

    Gargoyle Milepoint Guide

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    I've flown them many times, but no, I don't know what they say about Air Dolomiti.
     
  6. boondr

    boondr Gold Member

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    Isn't EN owned by LH?
     
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  7. jgg630

    jgg630 Silver Member

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    That's what they thought. They thought Lufthansa was the parent company of Air Dolomiti
     
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  8. Wandering Aramean
    Original Member

    Wandering Aramean Gold Member

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    There is far too much missing info in this report to draw any conclusions from. Clearly something got messed up with the tickets but we have no idea what. And we probably never will.
     

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