This is a large modern hotel in a wonderful location, at the corner of People's Park and the top of the main shopping street with big department stores. Several subway lines intersect here. The carriage entrance and taxi drop off point is on a side street (which can be blocked by traffic). The hotel website has instructions in both English and Chinese under the "map and location" area for how to reach the hotel. The lobby areas seem bustling and it is not immediately obvious how to reach the front desk, which is on level six with several restaurants. Elevators follow a zone system, so that to go from your room to the lounge or the pool, it is probably necessary to go to the lobby level and transfer elevators. The hotel is a tall building with walls that curve inward, so that high floors are significantly smaller than the lower floors. As a Plat, I received a corner, almost triangular-shaped executive junior suite. It had an entrance hall, a dressing room/closet with a window, and a large room with a desk and separate sitting area. I had views of both the Bund and People's Park. The bathroom had a large tub with views through a huge window. There was a separate rain shower. There was also a window with blind in a wall separating the bathroom from the sitting room. It sounds strange, but I liked the design and views. The lounge has good views and a very high ceiling that emphasizes the curved in walls in the building. The morning breakfast buffer has a variety of Western and Asian items, plus a station for eggs made to order. In the evening, the lounge serves free drinks and appetizers. Again, there is a large selection, but I thought it was more quantity than quality. The lounge is strict about ending times. The lounge has several (free) computers with internet access in private cubicles. It seems possible to ask for complimentary coffee and tea throughout the day.