Loyalty Program Fraud Working Groups Too Often Hate Members and Refuse to Look in the Mirror…

Discussion in 'Blogstand' started by BoardingArea, Jun 14, 2015.  |  Print Topic

  1. BoardingArea

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    I've been around several 'loyalty fraud' discussions recently amongst airline and hotel loyalty program executives. Fraud by members is a huge topic of conversation for loyalty programs these days. And I've figured out that there are really four kinds of loyalty program fraud. And programs are focusing on the wrong ones. They think their members are out to get them, even though they write the rules... and too often are themselves the ones committing the fraud. Continue reading Loyalty Program Fraud Working Groups Too Often Hate Members and Refuse to Look in the Mirror…...

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