Little Touches Make The Hotel Experience

Discussion in 'Blogstand' started by BoardingArea, Sep 17, 2015.  |  Print Topic

  1. BoardingArea

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    Ben has done really thorough reviews of the Hyatt Olive 8 in the past since it is his go-to hotel in Seattle. So, I’ll try not to dwell on stuff he’s covered in the past if it was similar to my experience. The real reason I wanted to write up this stay was the exceptional customer service provided by the hotel staff. Our stay was a prime example of how small gestures and thoughtful customer service can generate customer loyalty. After booking a weeklong cruise to Alaska from Seattle with our kids, my wife and I decided it was best to stay in Seattle for a night on each end of the trip to make sure we didn’t run into any issues with our flights from Phoenix and back. I had to be in Seattle for work about 2 months before the cruise and figured it was good excuse to check out the property. At check-in, I got my first taste of their great customer service when the assistant manager Teresa proactively asked about my upcoming stays and whether I needed anything for that trip since my family would be with me. The post Little Touches Make The Hotel Experience appeared first on One Mile at a Time.

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