Another good one... colleague @ LHR reports lounge dragon turning away Am Ex Reserve cardholders and stating that now only DL SC members will be admitted. Colleague pointed out that Reserve entitled holder to SC priviliges. No sir, the policy has been changed. When? A couple of weeks ago. Colleague called AmEx on the spot...CSR didn't know about this, so he transferred the AmEx CSR to the lounge dragon. Lounge dragon informed Ax CSR of same...Ax CSR didn't know about this move and was powerless to prevent turnback in spite of pointing lounge dragon to the relevant text on the DL website. Nice one I must ask, why do rational people bother with this fleecing system that DL operates, especially when corporate mendacity is so strong?