LHR recreates identical departure day for severely autistic traveller

Discussion in 'British Airways | Executive Club' started by foxberg, Apr 23, 2014.  |  Print Topic

  1. foxberg

    foxberg Gold Member

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    For one young traveller, Heathrow offers an absolutely identical experience every time he passes through the airport, from the same check-in staff to the same seat on exactly the same plane.

    Aaran Stewart, 21, suffers from severe autism and obsessive compulsive disorder, so when he is travelling from London to Boston Higashi High School in the US at the start of each term, he needs everything to be identical so that he doesn't panic.


    Read more: http://www.dailymail.co.uk/travel/a...everely-autistic-traveller.html#ixzz2zjnnA4Rx
     
  2. Jaimito Cartero
    Original Member

    Jaimito Cartero Silver Member

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    Uhh, same airplane, same flight crew, same everything? Sooner or later he's going to be disappointed.
     
  3. gregm

    gregm Gold Member

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    The way the airlines operate these days, he'll soon be disappointed anyway. Nothing to do with his disability!
     
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  4. Globaliser
    Original Member

    Globaliser Silver Member

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    Same check-in agents, same gate, same aircraft type, same seats.
     
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  5. Jaimito Cartero
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    Jaimito Cartero Silver Member

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    Yeah, and there will never be an aircraft switch, an employee sick day, mechanical, or inoperative seat?
     
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  6. Globaliser
    Original Member

    Globaliser Silver Member

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    I think you may underestimate the lengths to which BA is going to keep this one running. It sounds like all the relevant staff are "fully invested" (to use an awful phrase) in this project.

    Remember, the bus matrix board indicator broke one day. Look what happened there.
     
  7. foxberg

    foxberg Gold Member

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    IMO this certainly speaks values about BA approach
     

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