LH Cancels return after PAX misses out bound and has to buy a OW fare

Discussion in 'Miles & More | Lufthansa, SWISS, Austrian/Partners' started by Tenmoc, May 27, 2014.  |  Print Topic

  1. Tenmoc
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    Tenmoc Gold Member

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    Good morning all. Asking this for a friend. They missed their out bound on LH due to their own stupidity. Had to buy a one way at the airport to head out that day. Then of course LH canceled the return flights due to missing the outbound. Any recourse to get them to reinstate the return flights?

    Thank you for any help.
     
    MX likes this.
  2. MX

    MX Gold Member

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    Good subject in general re. what to do after missing a segment. Can they ask the airline to modify the existing reservation, instead of cancelling it? In that case, would the airline reprice the itin based on the current fares?
     
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  3. ralfkrippner
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    ralfkrippner Silver Member

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    They are within their published rules in doing that. However at least german courts have ruled that this is not appropriate. So I would try to sweet-talk them into re-instating the return. They probably can. And the customer has paid duly for the oneway already...
     
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  4. Tenmoc
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    Tenmoc Gold Member

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    Thank you.
    The tour provider stepped in and got them to make it right. Friend of course was on the hook for the one way there, but their return ticket was reinstated without penalty.
     
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  5. WilliamQ

    WilliamQ Gold Member

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    Glad to hear that they were not penalized twice for an honest mistake anyone could have as easily made.
     
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