I stayed here by myself on business in March 2012 for one night. I have mixed feelings about this hotel. I would probably give it five stars for the building/room/location, and three for the service/staff interactions. Started off on the wrong foot as couldn't find the place! It's fairly well hidden at street level, especially on foot coming from East Nanjing Road (the pedestrian shopping street). Once I found it, the staff on the concierge desk seemed pretty disinterested and pointed me in the right direction after I asked about checking in. The good: -Great views -Modern and clean room: bathroom design a good blend of stylish and user-friendly -Lots of complientary water -Welcome fruit plate and (very good) cookies -Lounge very good: great views of Pudong, comfortable and spacious, lots of food (breakfast, afternoon tea, and evening nibbles/drinks) -Location is great: right on East Nanjing pedestrian shopping street, and a short walk from the Bund -Very quiet room -Good plat recognition: access to lounge provides food/breakfast, etc. and choice of local amenity or 500 points The bad: -Hotel is hard to find from Nanjing East Road (hidden inside commercial building with few/small signs) -The staff, with a couple of notable exceptions, are not friendly or welcoming. Efficient but brusque to the point of rudeness, and on one occasion lack of English proficiency caused a problem -Was upgraded to a nice non-suite room but when I checked online the hotel was still offering suites and paid upgrades to suites. Checked with hotel and they claimed all the suites had been booked Overall: This is a great hotel that could fulfill its potential if the staff kicked things up a notch. I would consider staying here for the views and the great room, but based on my experience this time I would not expect five star service. Would also be interested in whether the non-suite upgrade thing is systemic at this hotel.