Chiang Mai is a great city to visit if you are in Thailand, and for overall value and location the LM Chiang Mai is a great choice. The location is right at the night market/night bazaar. Walking distance to so many eating or shopping places. If you leave the hotel, and turn left, go through the little night market intersection, and keep walking straight about 150m. A little open air Thai restaurant called Lemongrass is quite nice. Doesn't open until 4PM. There is a very nice pool at the LM, and a really nice spa/workout center. Check in has never been anything but simple, easy. SPG points/amenity/bonus etc have always posted promptly and completely. One time I used the meeting service and held a couple board type meetings and the service for that wasn't super inexpensive, but it was worth every penny. They were on top of every detail. The restaurants at the hotel are great/fine. It's just that there is is so much good and interesting food in Chiang Mai I would recommend getting out and sampling the many many wonderful spots de cuisine The Platinum treatment is outstanding. I almost hesitate to jinx it, but I have never not been upgraded to a suite when I have stayed there. The Plat/Exec lounge on 21st floor is great. Cool views of the city. They put out a really nice breakfast, with eggs to order. The tea and cocktail hour are also well done. I prefer breakfast here to the lobby restaurant. The lobby is great, but the personalized attention of the 21st floor is tough to beat since the food selection is broad and really fine and nice for breakfast. I wish I had grabbed a pic up there, but I was too busy chillaxing/eating/drinking. The suites are very spacious, the AC works great, and service is always ++. Once my kids stayed in a regular room, and I saw it. Very nice and clean. I have a bunch of photos, mostly of the suite which speak better than words. I do not think any SPG member would be disappointed in this place. I know one of the guest service relations staff, feel free to PM me and I will do my best to connect you to her. Her service and attention to detail are outstanding.