Late Int'l Arrival at DFW

Discussion in 'American Airlines | AAdvantage' started by Captain Oveur, Mar 17, 2013.  |  Print Topic

  1. Captain Oveur
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    Captain Oveur Gold Member

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    Still fairly new to AA and the EXPerience, but I'm curious to learn if this is the norm at AA.

    I arrived late to DFW from Europe this week. After exiting the aircraft, there were a couple of people at the end of the jetway. One had a bright orange sign with names of people (including me) on it, and if your name was on it, you were to look on the table and grab a ticket jacket that had your name on it with a new BP for your re-booked connection.

    I was wondering.....
    - Is this a common thing, when the situation arises?
    - Is this just a DFW thing?

    I was very impressed.
     
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  2. DestinationDavid
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    This happens often, and not just at DFW. I see it when I land in the US from most international destinations, whether we're delayed or the passengers just have tight connections.
     
  3. SpecialK
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    SpecialK Gold Member

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    We had this happen at ORD and it was awesome. Agents were on the jetway with boarding passes for our rebooked flights (original had been cancelled and we were put on an earlier one) and a fast-pass card through security. Earlier rebooked flight was delayed until our original flight was supposed to leave - oh well. :D AA did a pretty good job handling the situation.
     
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  4. Betty Boop

    Betty Boop Gold Member

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    I have had this happen to me on AA and it worked beautifully. Really appreciated the way this was handled because otherwise may have missed the connecting flight.
     
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  5. Captain Oveur
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    Captain Oveur Gold Member

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    Thanks for the replies. While I missed my connection by about five minutes (thanks, TSA), I was impressed by AA doing this. Glad to read it's the norm.
     
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  6. Canadi>n
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    Canadi>n Gold Member

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    I had it at JFK and noticed it several other times at various international gateway airports to get tight connections through immigration and customs more quickly. Very good service from AA.
     
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  7. Canadi>n
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    Canadi>n Gold Member

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    BTW for those who are connecting from an inbound international flight onto an outbound international flight (Canada, Mexico or elsewhere) at DFW your checked bags no longer have to be collected at customs. They will go right onto your onward international flight. I wasn't aware of this new test procedure so wasted a half-hour waiting for a bag that was never to appear!
     
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  8. Aktchi
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    Aktchi Silver Member

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    Most interesting. Is there a list of such hubs, or just DFW?
     
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  9. Canadi>n
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    Just DFW for the moment as a test. The downside is if you've purchased duty free liquor or other liquids. Not sure if DFW security would recognize international security seals. While I hadn't bought duty free, I did want to get some things from my checked bag at DFW and planned to re-check it as is the normal procedure but couldn't. So I suppose if you plan to buy duty free, you should ask for your bag to be short-checked to DFW.
     
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  10. bucketlist
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    Yesterday, our NRT-lax-dfw-MSY was a bit late getting to LAX - when exiting the plane, all passengers were advised "if you're going to (about 5 cities mentioned), grab your boarding passes on the ledge there".

    Found one for me, one for SO. Our orange envelopes had boarding passes for next flights. Think it gave head of line privileges for LAX immigration, tho we had Global Entry.

    Had to go thru security again to make our AA connecting flight to DFW - used the "priority lane" but things were going slowly, when a TSA (?) line gate-keeper spotted our Express Connection envelopes and escorted us to a much shorter line.

    My point in posting is to alert folks to the existence of this service (a Oneworld perk?) so if you get off a plane sleepy and see a bunch of orange envelopes, check if your name is there. If you have one of these, make sure it is easy for others to see it, our was somewhat covered by coats needed in Japan, but a burden in LAX.

    We were in C (thanks to SWU's), not sure if this was only for elites, only for C or whatever, but it worked and helped.
     
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  11. DestinationDavid
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    It's definitely not a oneworld perk. It's just part of the initiative discussed throughout this thread. The express passes are designed to fast track you through the connection process at all stages (immigration and security) so you can get to where you need to be quickly. As noted above, it's for any passenger with a tight connection regardless of status, cabin class, or elite status.

    Did you make it to MSY in time?
     
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  12. bucketlist
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    bucketlist Silver Member

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    About an hour late - not bad considering the weather. No predeparture bev, no inflight service - turbulent at times. (If the flight had been in China we'd have had a snack service and two beverage services...)

    The orange envelopes had a "oneworld" globe and "Global Support" - no AA identification pre-printed on the envelope. My name and AMERICAN AIRLINES OTSC - (date) and 11:40 A (time) added to a white space on one side of the envelope. Perhaps globally available but location specific as to implementation, if any. Extra, brightly colored luggage tags added at recheck in LAX, in addition to the Priority ones applied at NRT, due to EXP status.
     
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  13. DestinationDavid
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    Not sure what to tell you. If you want to keep perceiving it as a oneworld benefit, that's your choice. It's not though. An envelope with a oneworld logo doesn't catapult this into a benefit by any means. The OW benefits and perks are all well documented and listed. This isn't one.

    For example JL simply sends a staff member to meet you at the gate and escort you. No envelopes, no priority line at immigration, etc.

    Lots of airlines offer services like this. This isn't an AA invention or novelty, nor is it a OW benefit. It's just good business practice, one that lots of airlines offer.
     
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  14. TheBeerHunter
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    TheBeerHunter Silver Member

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    My husband and I just experienced this at HND, when connecting off a JL flight from SIN to the AA flight to JFK. With an hour between flights, I thought we'd have no time to hit up the lounge at all due to needing to get rescreened at security, etc. But as we walked off the plane, a JL rep was standing there with our names on a placard and escorted us to a private (!) security screening, and brought us directly up to the lounge. It was awesome!
     
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  15. jbcarioca
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    jbcarioca Gold Member

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    Objectively you're correct, as is your wont. IME AA does it better than any other US carrier. For the last year or more AA always is there with rebooking when needed, the BP's always have my preference. It's only been a half done times but it is nice. Other OW have varied widely IME.

    BA does precisely absolutely zero, does not make an onward rebooking, apologize or accomodate in any way.

    LA is courteous and pays for lodging etc but offers nothing actively nor do they meet the flight.

    CX and JL have both met me at the gate and sped me on my way for a connection, CX using an electric cart for the purpose.

    I have not had connection delays on any other OW carriers.
     
  16. DestinationDavid
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    All great anecdotes which really support the fact that this is not a oneworld benefit. Each carrier has their own policy and procedure in these cases.

    When I was saying "other carriers", I was being more general than simply referring to OW carriers. This concept that it's a novel policy invention that OW is now offering is very off-base and I don't want folks to get confused about what AA and its alliance members are providing as benefits.
     
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  17. jbcarioca
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    jbcarioca Gold Member

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    I agree completely. None of the alliances have any reliable customer service standard. I say that with confidence because I am top elite in all three, my spouse is on two of them, and we've had delays and IRROPS, I sad to say, on many carriers.

    Of all of them IME AA is the most consistently good. Among the worst are a couple famed for service excellence, SQ and EK, but no other carrier comes close to being as bad as BA, although I admit SU tries their best to race BA to the bottom of IRROPS treatment.
    Whatever carrier is involved they all do better with individual mechanicals than major disruptions. Perhaps BA's base at LHR is the reason they find it so easy to just give up. Without question status helps, but only status with the specific carrier. Alliance member status means precisely zero IME.
     
  18. DestinationDavid
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    Will you ever forgive BA? ;)

    I saw a photo of a pretty A380 in BA livery that was released by the carrier today. Maybe a nice ride in F will bridge your gap? hehe
     
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  19. jbcarioca
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    jbcarioca Gold Member

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    I will happily forgive them if they stop treating me badly. At least 2-3 times per year i must take them, and connect at LHR. 2/3 of the time there are delays. BA has yet to
    1) pay the compenstaion they are legally requird to do under European law;
    2) make alternate flight reservations in advance;
    3) Book me on an alternate carrier leaving same day rather than BA the next day, or give me an invol so i can still make the same day;
    That has been true while I was BA Gold (their highest elite at the time) or OW Emerald.

    So, forgiveness will come if they change their act.
     
  20. Mike Reed

    Mike Reed Gold Member

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    Just a quick note: my wife and I were treated well by BA when an MIA-LHR was delayed, including someone meeting is at the gate and escorting us to our AMS flight. While not traveling as a group, there were about 15 of us making this connection together.

    What makes this interesting is that we were only on the BA flight from MIA as a reaccom from a mechanical AA flight, so got BA J service instead of AA J, and no YQ. :)

    Sent from my iPhone using milepoint
     
  21. Canadi>n
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    Canadi>n Gold Member

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    Orange tight connection cards are given at all major international gateways by AA no matter what status, COS or whatever. These are intended to get you through immigration, customs and security so you don't miss your next flight. I've had this at JFK, but like others seen it offered at LAX, DFW and MIA. It's one of those things that sets AA apart from other airlines in NAmerica or elsewhere. I've always found AA to be quite proactive in protecting me on missed connections, though not always with the routing I'd prefer...but I've also then never had a problem getting full mileage credit for my original itinerary if the protected flights result in less mileage.
     

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