Last Minute Hotel Change of Plans- Country Inn Rapid City, SD

Discussion in 'Other Hotel Programs' started by MLW20, Jun 30, 2012.  |  Print Topic

  1. MLW20
    Original Member

    MLW20 Gold Member

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    We had a sudden change of plans on our first night's hotel stay on our current trip to South Dakota. Kim and I had selected the Country Inn & Suites Rapid City to fulfill her night for the Stay 1, Get 1 promo.
    Our flight arrived in Rapid City, SD around 11:00AM so we stopped for a bite to eat before trying to check in to the hotel a little early.
    When we arrived at the hotel we were first told that our room was not ready and to come back at 3:00. Bummer- we were all exhausted and just wanted to get some rest.
    A couple of minutes later they said that there was a room for us but the water was not working in most of the hotel. It had been hit by lightning the night before and damaged a pipe knocking, out the water.
    The problem was supposed to be fixed by 6:00.
    We went up to the room and got some rest for a couple of hours and then spent some time checking out Rapid City. We headed back to the hotel a little after 6:00.
    We were immediately informed that the pipe they had tried to fix was not the issue and didn't know when the problem would be resolved. They also let people know that nobody could stay in the hotel (who would want to?) since the fire sprinklers wouldn't be working.
    The staff was working hard trying to find rooms for everyone. We were "offered" a room across the street at a Cambria Suites. The girl at the desk said that the hotel was brand new and would only cost $13 more plus tax than our night at the Country Inn. No thanks if you ask me!
    Read more HERE
     
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  2. marcwint55

    marcwint55 Gold Member

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    that totally sucks. Not only should you get the credit, but you should get an extra night free for the inconvenience. The hotel should also have offered to pick up the difference in rates when recommending the other hotel.
     
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  3. MLW20
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    MLW20 Gold Member

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    Thanks- I contacted Club Carlson through Twitter and they asked me to send them an e-mail. I'm waiting to find out what they are going to do for us. I definitely expect the bonus points since we did check in & out. I'll post when I find out!
     
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