KVS Tool: CX Award Availability

Discussion in 'KVS' started by KVS Tool, Oct 4, 2011.  |  Print Topic

  1. KVS Tool

    KVS Tool Z Representative

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    CX is notorious for its system issues when it comes to Award Availability. While CX Award Availability is supported via 4 different engines in the KVS Tool, the data from the recently introduced [Awards/JL-OneWorld] Method is the most authoritative and will match the current Availability that BA/AA and other OneWorld partner agents are seeing.
     
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  2. iolaire
    Original Member

    iolaire Gold Member

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    Does it make sense that BKK -> HKG -> LAX shows two first class seats on CX using all methods, but HKG -> LAX shows only one seat using all methods? I called AA on this once and need to call again to get someone to find it

    See flight CX 880 segment:

    [KVS Availability Tool 6.9.9.R2/Diamond - Axess: Awards/JL-OneWorld]
    Code:
    BKK  Bangkok Suvarnabhumi Intl TH [VTBS]
    LAX  Los Angeles Intl CA US [KLAX]
    THU  29 Nov 2012
    
    Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
    ---------  ------  ----  --------  ----  --------  ---  --  -------------
    CX         750     BKK   11:55     HKG   15:35     772  0   FS/  CS0  YS1
     -> CX     882     HKG   16:25     LAX   12:55     77W  0   FS0  CS0  YS1
    CX         750     BKK   11:55     HKG   15:35     772  0   FS/  CS0  YS0
     -> CX     880     HKG   23:45     LAX   20:15     77W  0   FS0  CS0  YS0
    CX         754     BKK   12:40     HKG   16:25     343  0   FS/  CS2  YS0
     -> CX     880     HKG   23:45     LAX   20:15     77W  0   FS2  CS1  YS0
    CX         712     BKK   16:25     HKG   20:00     773  0   FS/  CS2  YS0
     -> CX     880     HKG   23:45     LAX   20:15     77W  0   [b]FS2[/b]  CS1  YS0
    CX         702     BKK   19:10     HKG   22:45     333  0   FS/  CS0  YS0
     -> CX     880     HKG   23:45     LAX   20:15     77W  0   FS0  CS0  YS0
    
    [KVS Availability Tool 6.9.9.R2/Diamond - Axess: Awards/JL-OneWorld]
    Code:
    HKG  Hong Kong Intl HK [VHHH]
    LAX  Los Angeles Intl CA US [KLAX]
    THU  29 Nov 2012
    
    Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
    ---------  ------  ----  --------  ----  --------  ---  --  -------------
    CX         884     HKG   13:05     LAX   09:40     77W  0   CS0  YS2
    CX         882     HKG   16:25     LAX   12:55     77W  0   FS1  CS0  YS0
    CX         880     HKG   23:45     LAX   20:15     77W  0   [b]FS1[/b]  CS1  YS0
    
    It even seems to vary in the first example based on the flights slected from BKK?
     
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  3. KVS Tool

    KVS Tool Z Representative

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    Looks like a Married Segments issue -- please see http://Help.KVSTool.com/#Factors
     
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  4. iolaire
    Original Member

    iolaire Gold Member

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    Thank you, so am I correct in reading the FAQ as the "system error" doesn't work in my favor- even if I want the full Married Segment?
    If you run across a case of Married Segments when searching for Award/Upgrade Availability, check Availability segment-by-segment to determine the Actual Award/Upgrade Availability for each flight.

    This flyer talk post gives me hope: http://www.flyertalk.com/forum/18531641-post855.html since I want the married segments. I'll call back.
     
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  5. schnitzel
    Original Member

    schnitzel Gold Member

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    Amazing timing - I ran into this exact same issue in the last few days. I was going the other way, but whatever.

    My problem was, AA couldn't get the seats. But I kept seeing them in KVS. AA got me one but had to get the other in Business.

    After figuring that maybe Cathay was basically reserving one for the longer itinerary, I called back, and said I wanted the itinerary checked point to point, not by segment. I provide the dates and flight numbers, and, amazingly, got the seat. I'm still shocked that it actually worked.

    Granted I have the tickets on hold for five days, and not fully ticketed yet, but I can see the seats online, so I think I'm good.
     
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  6. KVS Tool

    KVS Tool Z Representative

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    You can definitely try booking the 2 segments together (via a Long-Sell, if necessary) and see if CX will confirm.

    However, it is difficult to predict the outcome, especially given the various system issues that CX is continuing to experience, following their recent conversion to Amadeus ...
     
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  7. iolaire
    Original Member

    iolaire Gold Member

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    Thanks again to you both. I called and tried the agent still only could see the one seat... I tried to get the agent to specifllly check via BKK->LAX and she said she could only see one seat even with that. I'll keep trying.
     
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  8. schnitzel
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    schnitzel Gold Member

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    Are you trying to make the reservation with AA miles?
     
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  9. iolaire
    Original Member

    iolaire Gold Member

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    Yes, I can see the space on KVS tool under OneWorld, JL, and BA methods... I'm trying to upgrade from Biz to First since my first routing was downgraded to Biz only...
     
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  10. schnitzel
    Original Member

    schnitzel Gold Member

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    I wish I had a way to access my agent for you. She was entirely helpful, and seemed to be able to enter the request in a different way than previous agents.

    It might be worth just another call-back.
     
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