I arrived weary and very late flying into Seattle, and I expected to sleep through my alarm. I scheduled a wake-up call, something I rarely do, to ensure I would have time to eat breakfast and reach my meeting on time. The call never came, and sure enough I slept through breakfast and was late for my meeting (I have a bad habit of snoozing my alarms, and sure enough I did). I mentioned it to the front desk but went on about my day and ended at the airport to fly home. I expected that was the end of it. After the trip I received an email from the hotel manager apologizing for the error and offering a concession for my trouble. I certainly never asked for anything, but it was nice that he was willing to make up for the snafu. Going out of someone's way to improve the customer experience is something we all here can appreciate and which happens infrequently, so it's worth saying thanks when it does. Thank you.