KLM trials 'rate your cabin service' app

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KLM trials 'rate your cabin service' app

KLM passengers could soon be able to rate their cabin service on a new smartphone app currently being trialled by the airline.

The app, which has a working title of "Like the Crew", allows passengers to provide the Dutch carrier with feedback about the inflight service as a whole, and not for individual crew members.

Over the last two months, KLM has tested the app on flights on its Toronto route.

Using a five-point scale, passengers were asked to answer the question "How was your flight?".
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Last edited: May 23, 2014

uggboy, May 23, 2014

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