KLM invests in customers and crew with iPad

Discussion in 'Flying Blue | Air France, KLM/Partners' started by sobore, Jun 26, 2013.  |  Print Topic

  1. sobore
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    sobore Gold Member

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    http://www.breakingtravelnews.com/n...Travel+News:+Latest+Travel+News)&utm_content=

    KLM Royal Dutch Airlines has confirmed it will begin issuing iPads to around 5,000 pilots, senior pursers and pursers.

    The tablet computer will support our flight personnel’s activities on board.

    A pilot project launched in late 2011 revealed that this new technology further improves customer service.

    “Our customers greatly appreciate the personal service KLM offers on board,” said Peter Hartman, president-director at KLM.

    “The iPad enables staff to offer passengers even more personal service and can, for instance, be used to update them more quickly on last-minute operational changes.

    “Even in economically challenging times, it is very important to keep investing in our customers and personnel.

    Read More: http://www.breakingtravelnews.com/news/article/klm-invests-in-customers-and-crew-with-ipad/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+breakingtravelnews%2Fnews+%28Breaking+Travel+News%3A+Latest+Travel+News%29&utm_content=
     
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  2. uggboy
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    uggboy Gold Member

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    Let's only hope that the " iPad " can improve their catering too. I just remember the pasta dish I had between Incheon and AMS, seeing that on our outbound flight from AMS everything was literally good to very good regarding catering, on the inbound especially the pasta dish wasn't a great success, to say the least. So while it's great that they invest into technology, let's now invest to achieve consistently good catering too at KLM.
     
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  3. sobore
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    sobore Gold Member

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    Agree. At one point KLM was known as 'THE RUBBER CHICKEN" airline. :eek:
     
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  4. uggboy
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    uggboy Gold Member

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    Will the iPad change this? Of course, multi-tasking you know. :D

    Having said this, investment into great service is always a plus too IMHO.
     
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