KF Gold Lounge @ T3: Ridiculous rule, and no one at SIA Listens! If U R * Gold... Watch OUT!!

Discussion in 'SIN | Singapore Changi Airport' started by BobRaj, May 22, 2016.  |  Print Topic

  1. BobRaj

    BobRaj New Member

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    f you are a Star Alliance Gold member on your way From SFO to India, watch out!!

    Get this:

    1. SQ 15 arrives in SIN around midnight... there is no one in the lounge

    2. Connecting flight is early morning around 7, through Silkair. This is SIA's airline.

    3. Return flight is on SIN all the way from India to SFO.

    Now, the lounge people say, "we cannot let you in"... even though,
    A. As Star Alliance Gold, you're entitled to get into a lounge (United allows this in LHR, for instance).
    B. Boarding pass has an SQ flight number on it.
    C. Return to US is ALL on SQ flilghts operated by Singapore.
    D. There is not a single soul in the lounge and the lounge is absolutely empty!

    Have written to SIN but no one has bothered to respond.

    Any suggestions to get Singapore airlines to listen??
     
  2. Wandering Aramean
    Original Member

    Wandering Aramean Gold Member

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    These two parameters combined mean you are NOT entitled to access. Silkair is not a *A member and does not receive *A benefits. Fortunately Changai is a relatively easy airport to ride out that layover in, even without a lounge.

    I'd save your energy and focus on enjoying your life rather than tilting at the windmill that is expecting SQ to change policies which have been around for a long, long time.
     
    anileze likes this.
  3. HaveMilesWillTravel
    Original Member

    HaveMilesWillTravel Gold Member

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    Book a competitor. Send SQ the receipt and explain why you didn't book SQ/Silk Air. Do that many, many, many times, preferably with expensive/premium class tickets. Convince others to do the same thing. Also many times. Often enough that their numbers show it would be advantageous to their bottom line to change the policy.

    Or do as WA said. It's easier and cheaper and less upsetting.
     
    anileze and Dublin_rfk like this.
  4. BobRaj

    BobRaj New Member

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    Ha ha... funny... thanks
     

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