KE Business Class Awards Disappeared on EF?

Discussion in 'SkyTeam' started by riceoven, Feb 29, 2012.  |  Print Topic

  1. riceoven

    riceoven Silver Member

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    I was looking at "O" class availability on KE yesterday for a ICN-AKL flight and saw there were 5 seats available on my date plus several seats available on the dates +/- 3 days through EF. Since I didn't have the miles in my account to purchase it yet, I set an alert on expert flyer to tell me when the seats drop below 5. This morning I got the alert and checked to find ZERO seats available on any date that I searched (I tried other routes on KE too). Did somebody buy up all the inventory or is this a glitch?
     
  2. MSPeconomist
    Original Member

    MSPeconomist Gold Member

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    It could be inventory management.

    What airline's miles do you plan to use? There could also be an issue with blackout dates on KE.
     
  3. riceoven

    riceoven Silver Member

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    Delta miles. I already booked the flight in economy, so I know it's not black out.
     
  4. mtkeller
    Original Member

    mtkeller Silver Member

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    It's been reported on TOBB that KE is not presently displaying O inventory into the GDS. EF says they don't know if its intentional or a glitch, so let's hope for glitch. 1 March 2012 was KE's cutover date to the new booking classes, so glitch doesn't seem out of the realm of possibility. Of course, them showing it to us for the last couple of weeks might have been a glitch. KVS is making up nonsense about still having it, but it appears they're faking the data they're posting on TOBB (or using old data) since their search results show that they're using the FlightStats screen scrape method, and screen shots of FlightStats show no KE O inventory.
     
  5. KVS Tool

    KVS Tool Z Representative

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    That is, most certainly, not the case. As always, the data included in our posts is accurate as of the date/time of each post (+/- 5 minutes).

    As of today, it appears that KE O Class Availability is accessible for certain flights/dates only with no particular identifiable pattern:

    [KVS Availability Tool 6.9.5/Diamond - Sabre: Availability/FS/US]
    Code:
    ICN  Seoul Incheon Intl KR [RKSI]
    NRT  Tokyo Narita JP [RJAA]
    TUE  01 May 2012
    
    Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
    ---------  ------  ----  --------  ----  --------  ---  --  -----------------------------------------------
    KE/JL      5001    ICN   08:00     NRT   10:20     767      C0 Y4 B4 M4 H4 E0 K0 Q0 T0
    KE         701     ICN   09:10     NRT   11:30     773      P4 A4 C4 D4 I4 Z4 Y4 B4 M4 H4 E4 K4 Q4 T4 G4
    KE         703     ICN   10:10     NRT   12:30     773      P4 A4 C4 Z4 I4 O4 Y4 K0 M4 T0 H4 Q0 E4 B4 G0
    KE         1       ICN   11:10     NRT   13:30     332      P4 A4 C4 D4 I4 Z4 Y4 W0 B4 M4 H4 E4 K4 Q4 T0 G0
    KE/JL      5703    ICN   13:35     NRT   15:55     767      C4 Y4 B4 M4 H0 E0 K0 Q0 T0
    KE         705     ICN   18:35     NRT   20:55     744      P4 A4 C4 D4 I4 Z4 Y4 B4 M4 H4 E0 K0 Q0 T0 G0
    
     
  6. Tom1024
    Original Member

    Tom1024 Silver Member

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    Just like in any other test, if the results can not be reliably reproduced, then they are not valid.

    FlightStats has been known to cache their availability data, as such by doing the initial search, old data is being shown which is later refreshed, which is why it can never be replicated after you do the initial search:

    [​IMG]
     
  7. KVS Tool

    KVS Tool Z Representative

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    We are seeing similar results in other GDS systems:

    [KVS Availability Tool 6.9.5/Diamond - Galileo: Availability/ETR/JP]
    Code:
    ICN  Seoul Incheon Intl KR [RKSI]
    NRT  Tokyo Narita JP [RJAA]
    TUE  01 May 2012
    
    Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
    ---------  ------  ----  --------  ----  --------  ---  --  ------------
    KE         703     ICN   10:10     NRT   12:30     773  0   O4
    
     
  8. Tom1024
    Original Member

    Tom1024 Silver Member

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    Yet FlightStats still doesn't show it, so we can't really trust it.
     
  9. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

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    ExpertFlyer again shows O inventory when it is available. For example:
    Results from ExpertFlyer.com
    Code:
    Awards & Upgrades Search
    Departing FUK on 05/02/12 12:00 AM for PUS
    Flying KE on booking class A O Z 
     
                                                                        Frequency                                                 
    Flight        Stops  Depart            Arrive            Aircraft  Reliability    Class Description                      Code  Seats
    0 Connections
    KE 784        0      FUK                PUS                739      Unavailable    Business - Upgrade                    Z    4
                        05/02/12 11:05 AM  05/02/12 12:00 PM            100% / 2m   
    0 Connections
    KE 798        0      FUK                PUS                739      Daily          Business - Award                      O    4
                        05/02/12 7:45 PM  05/02/12 8:40 PM              100% / 0m      Business - Upgrade                    Z    4
    
    and
    Results from ExpertFlyer.com
    Code:
    Awards & Upgrades Search
    Departing ICN on 03/09/12 12:00 AM ± 3 Day(s) for PVG
    Flying KE on booking class A O Z 
                                                                        Frequency                                                 
    Flight        Stops  Depart            Arrive            Aircraft  Reliability    Class Description                      Code  Seats
    0 Connections
    KE 893        0      ICN                PVG                333      Daily          First - Award                          A    2
                        03/09/12 8:40 AM  03/09/12 9:45 AM              79% / 13m      Business - Award                      O    4
                                                                                        Business - Upgrade                    Z    3
     
    0 Connections
    KE 897        0      ICN                PVG                333      Unavailable    First - Award                          A    2
                        03/09/12 11:50 AM  03/09/12 12:50 PM            98% / 6m        Business - Upgrade                    Z    7
    
    However, we are looking for more confirmation that the flights that do not return O class at all in fact do not have any award availability, as this is different from the previous behavior of returning O0. If you encounter a case of no O inventory being shown when it is actually available, please let us know.
     
  10. mtkeller
    Original Member

    mtkeller Silver Member

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    Something's not right with this, as I'm not finding O inventory on any route other than intra-Asia. ORD-ICN and FRA-ICN, for instance, had great inventory before, and now I'm not finding a single day with availability. Unfortunately, I don't have any mechanism for confirming that O should be showing on those routes.
     
  11. ExpertFlyer Voice

    ExpertFlyer Voice Z Representative

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    Unfortunately that seems to be the case, we have updated the class code description accordingly.
     

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