JMB hotline experiencing high call volume but zero wait time for JGC

Discussion in 'JAL | Mileage Bank' started by JALPak, Feb 27, 2011.  |  Print Topic

  1. JALPak
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    JALPak Gold Member

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    Just called JMB hotline to check for upgrade availability. Since the JGC hotline is closed on weekend, I had to call the regular one. And I got the "We are experiencing high call volumne...." message and I was expecting long delay but then they next thing I heard is an agent there answering my phone :eek: Not sure if they have updated their system to give me a higher priority and jump to the front of the line or not (it wasn't the case before). But I am pretty happy about (not so happy about the upgrade availability though :p)

    Has any JGC members tried calling the regular hotline lately and has almost no wait time?
     
  2. Simon
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    Simon Milepoint Guide

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    Do you ring the US or Japan number?
     
  3. JALPak
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    JALPak Gold Member

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    US of course :rolleyes:

    They won't deal with you if you call the wrong region
     
  4. Simon
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    Simon Milepoint Guide

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    Good to know. I guess you've tried too! Do Japanese people talk to you or Americans?
     
  5. JALPak
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    both
     
  6. JALPak
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    Called regular JMB hotline twice again today cuz JGC one closes at 5PM. Again close to ZERO wait time on that line. A big thumbs up for JAL :)
     

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