Just FWIW, here's a summary of my recent flights: 18 Jan, JFK/EZE: Checked in at Flagship counter, passed through security and was in club within 15 minutes of arrival at JFK. 30 Jan, EZE/JFK: Went to EZE about 4:30pm, figured I'd hang out in the AC for a few hours before AA954, since it's open 7:00 am - 11:30 pm. Well, maybe it is, but you can't get to it (obviously) until you check in, and there's not an AA rep or AA counter in sight. So, I found an actual human at an Emirates counter who said AA personnel generally show up at about 5:15 pm. In the meantime, just use a nearby kiosk to print out a boarding pass. So I went to the kiosk, started the process and got a screen that displayed "Click here IF you have only carry-on luggage." Well, I had a large suitcase that needed to be checked and there was no clue about how to proceed. So I went back to the check-in area and eventually an AA rep showed up and said to use the kiosk. I pointed out the above screen display and she brightfully announced, "Oh just ignore that message; it's wrong." So, back to the kiosk as instructed, losing my place in line, and eventually got my boarding pass, now aided by a couple of attendants who showed up to help all the other pax who were just an confused as moi. Then back to the check-in counter to dump my luggage. So, what was a one-step process last year is now a multi-stepper. But eventually I got home, to find an AA survey waiting in my inbox. The survey expired the same day my flight departed EZE. Oh well, I guess this is part of some AA master plan: "Just let us know if there's anything we can do to make air travel more annoying."